Voice Call Delivery problem

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Saravanan
Saravanan
edited February 24, 2011 in Cloud Fax and Notifications #1

Hi ,

I submitted on voice script job. It was delivered more than an hour whats wrong the job submit. This is the job id 1537774.

 

Regards
Sara

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  • Saravanan
    Saravanan
    #2
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    Hi,

    I'm getting lot of trouble with the voice job submit. Once the voice call job submit its couldn't delivered. The bellow are the job ids.

    1500991 , 1537774

    Whats wrong with the job submitted. Please give me your suggestions.

     

    Regards
    Sara

  • jnightingale
    jnightingale E
    #3
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    Sara - for job 1537774, it looks like it entered the system at 6 AM EST. We have blackouts in place to prevent delivery before 8 AM local time or after 9 pm local time. If the test number was in EST local time, that would explain the delay until 8 AM. Job 1500991 looks to have the same issue. Both calls completed at 8:01 AM EST.

  • Saravanan
    Saravanan
    #4
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    Hi Jack,

    I have one requirement to deliver my call after 9 pm. how is it possible to do in PGI.

     

    Regards
    Sara

  • jnightingale
    jnightingale E
    #5
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    Sara,

    If you are looking to deliver calls after 9 pm local time, we would need to seek approval internally to waive the standard blackout periods based upon business case. This is because typically calls of a non-emergency nature dialed after 9 pm or prior to 8 am are often considered nuisance calls. I can work with your team offline to ask for those approvals.

    Thank you,

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