Fax Attention field in the API displays as the Subject in the online Portal

For some reason, the Attention field I am setting in the API shows up as the Subject in the online Portal. It shows up (as expected) as the Attn in the cover sheet. Is there something I am perhaps doing wrong in my code? Here are some code excerpts:

PremiereConnect.EncodableStringType CoverSheet_Attn = new PremiereConnect.EncodableStringType();

CoverSheet_Attn.Value = faxAttr.attn;

CoverSheet.CoversheetAttn = CoverSheet_Attn;

PremiereConnect.EncodableStringType JS_Subject = new PremiereConnect.EncodableStringType();

JS_Subject.Value = faxAttr.subject;

JS_FaxOptions.Subject = JS_Subject;

PilotLine.PilotlineText = faxAttr.subject;

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Comments

thuneke

It is hard to tell because the code snippet does not show what faxAttr is being set too. Check to make sure you are not setting both attn and subject to the same thing.

LesMurphy

The only place I set the subject is in this code snippet:

PremiereConnect.EncodableStringType JS_Subject = new PremiereConnect.EncodableStringType();

JS_Subject.Value = faxAttr.subject;

JS_FaxOptions.Subject = JS_Subject;

I verified in my code that I am sending over a subject of "Prescription", yet "Pharmacist in Charge" shows up in the portal. Here is part of the XML that was sent over the wire from the SOAP XOAJobSubmit request:

<FaxOptions>
<FaxCoversheet><UseCoversheet>yes</UseCoversheet>
<CoversheetFrom>Les</CoversheetFrom>
<CoversheetAttn>Pharmacist in Charge</CoversheetAttn></FaxCoversheet>
<Subject>Prescription</Subject>
<Pilotline><PilotlineStyle>type7</PilotlineStyle><PilotlineText>Prescription</PilotlineText></Pilotline>
<FaxMode>standard</FaxMode>
</FaxOptions>

Take a look at job 1533944 on test2. ProcessingId 0ACD321E-1576-111003185347933. The subject line value shown in the portal matches what I sent over in the CoversheetAttn field.

thuneke

You are setting it right. The question is , what does faxAttr.subject equal that you are using to set it. Have you verified that variable is set properly when you step through it.

skamens

I believe the <Subject> is overridden by the Attention field <CoversheetAttn> for certain fax jobs - the <Subject> would be used for some email deliveries.

Are you looking to use the Subject and Attention independently for something?

LesMurphy

That makes sense! I don't really need a subject for Faxes ... I removed the code related to subject and everything works just fine using only the Attn field.