Please could you explain this error message?

mattpryor

In response to a JobSubmit request

Status code: 1

Status message: XOA-2000 [system error] : hm_create for UAN (1611) FAILED

The processingID was 0ACD3608-1472-111012092911806.

This was a duplicate of a previous transmission for test purposes so this wasn't the error I was expecting.

Thanks.

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mattpryor

By the way I am also receiving this error for a new (not a duplicate) transmission.

ProcessingID is 0ACD3608-1484-111012094435775, request ID is TF0769642@0845

Thanks.

api_support

Which URL are you submitting too?

skamens

Sorry - there is a system problem currently in the PT system.

We are investigating and will update when it has been resolved.

skamens

The system issues appear to be resolved at this time.

I resubmitted your prior submission and verified that things are now processing.

mattpryor

Thanks. Did this just affect the test system? Can we expect this kind of problem when we move to the live system?

api_support

Only the test system was affected. The test system is just that, a test system. It does not contain all of the monitoring and alarm capabilities that the production system has built into it. So certain outages on it are only noted when reported. Do not expect these issues when you move to our production system.