inbound fax - using ftp to pull inbound faxes - how to check ftp status?

Hi,

Currently we have all inbound faxes pushed to our ftp site. I can get the list of inbound faxes using JobList webservice. however, i want to know if these faxes are successfully pushed to our ftp site or not?

thanks,

Nithi

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skamens

You can find out this information, but unfortunately it does not come as part of the JobList result.

The JobSummary call will give you high level status information for a job. which would probably be sufficient in this case - it gives counts of items sent or failed.

However, it's not ideal for you to query for a list of all jobs that were processed and then to turn around and make a JobSummary call for each one. That would be a lot of extra work for you to process and extra load on the system.

Some options:

Do you have any way to correlate the results of the JobList call with your own system, so you can tell from that mapping which faxes you didn't get?
The system can be configured to notify you by some other means (usually email) when a fax doesn't get to you via FTP. This might be the best way to get this information with the least amount of effort.
A third choice is to get something called a scheduled report, which could run periodically (maybe hourly or daily) and send you a list of those faxes that couldn't be pushed to you. You could use that data to decide which ones to come back and get.

If any of these options work for you, you can talk to your account team to get them set up.

nithiiy

I think i can use JobSummary if that would tell if the inbound fax was delviered to the ftp site or not.

Question: Is JobSummary a subset of JobDetail or JobDeliveryStatus?

Regarding Other options

1. we don't have any information in our system that we can map the inbound fax with

2. I can consider options 2 and 3 if JobSummary solution is not working

skamens

Yes, JobSummary is a subset of JobDetail or JobDeliveryStatus. It is more efficient than the other two functions because it returns summary data that is saved as the job processes in the system.

Since these push deliveries are single destinations, and all you're concerned with is whether or not they were sent, using JobSummary will be quicker and more friendly to the back end system. You just need to check the counts within the JobSummary result, and if they show Error instead of Sent, you can pull the fax.

By the way - you can include requests for multiple jobs in a single JobSummary request, but we don't recommend asking for more than 20 or so jobs in a single call. Otherwise the overall call can take too long and might time out.

Good luck!