testing taking up to 45 mins for outbound faxes?

We are using the "MyPortal" for testing and the turn around (OutBound) is up to 45 mins. Is there any thing that we can do to make this faster?

I reviewed the settings in the Branding Console and saw a setting for "Frequency to check Fax Status in minutes" I have it set to 5 but no change. Do these settings matter or are they all set by default?

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skamens

I don't believe the issue you are seeing has to do with the frequency of checking for status - I think your deliveries are just taking a long time.

If you provide some job numbers, we should be able to investigate and see why they are taking so long to deliver.

testing@integragroup.com

I submitted job id: 1864762 a little bit ago. This was sent via the portal such that it would return as an inbound fax and be pushed into our system via our URL.

skamens

Looks like this particular fax was delivered within about 6 minutes.

Did you receive the fax via the inbound around then?