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Inbound faxes not pushed to ftp site - Production

nithiiy

Hi, We started testing in our new production Account and Not all faxes that we send are not pushed to the ftp site. We received only 200+ faxes at the ftp site out of 963 faxes that we sent out through JobSubmit.

We are using https://messaging.easylink.com/soap/sync.

thanks,

Nithi

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Comments

skamens

This does not appear to be an API issue, since you were able to submit your jobs via the API.

Please arrange to have a trouble ticket opened with customer care so the right people can investigate why so many of your jobs were not pushed to the ftp site as you expected.

nithiiy

how do we open a toruble ticket?