Status code 5409: User authentication not accepted on CustomerCreateRequest

I am trying to perform a CustomerCreateRequest on https://test2messaging.easylink.com/soap/sync

I "think" I have successfully made an AuthenticateRequest request to the same server. I get an OK status from the server when I do this.

I don't use a certificate when I make the SOAP calls. Instead I use the technique of adding authentication in the soap header like so..

     <SOAP-ENV:Header>
         <ns2:Request>
             <ns2:ReceiverKey>https://test2messaging.easylink.com/soap/sync</ns2:ReceiverKey>
             <ns2:Authentication>
                 <ns2:XDDSAuth>
                     <ns2:RequesterID>USERID</ns2:RequesterID>
                     <ns2:Password>PASSWORD</ns2:Password>
                 </ns2:XDDSAuth>
             </ns2:Authentication></ns2:Request>
     </SOAP-ENV:Header>

I understand doing the above technique is good enough for authentication?

Anyhow, CustomerCreateRequest is giving me a status code of 5409. "User authentication not accepted"

My code is in PHP. I have the raw SOAP XML that I am submitting. Would it be helpful to include that XML in the post (with the credentials blocked out of course).

I can give you the userid and password that I am using (for authentication) in a separate email if you like.

Cheers and thanks,

David Balme

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Comments

skamens

In general, it is helpful if you can include the ProcessingId from the API result in your forum posts. We can use the ProcessingId to retrieve your request and result and see what happened.

As for the call you're trying to make: CustomerCreate is a very complicated call. In order to be allowed to use it, you need special setup and configuration on the switch side to authorize you to use it and to get things to work properly.

Based on what I've seen of the project you're looking at, I don't think it has been determined yet if you will need to use CustomerCreate. I suggest holding off on this until we know for sure.

If you want to try out UserCreate, that's a bit simpler, but it also requires some setup of your account on the test system so it is properly configured for fax2mail. If you want to do that, let me know and I'll discuss internally so we can work it out.

Please also provide the user ID that you're using for your testing (I don't need the password). Thanks.

dbalme

ProcessingID: 0ACD321E-1951-130221205634640

user id being used in the soap header is: T2/F2M/DWILMOT

Because I am prepping to create an APS package for EasyLink, I think I might need to perform a create customer call. Actually that needs to be worked out with your team to determine this. Essentially we will need to figure out how to model Parallels (APS) customers with EasyLink customers and Parallels users with EasyLink Users. So depending on the outcome of our "modelling" discussions we might need to make CustomerCreate calls. In the meantime I can experiment with creating EasyLink users.

Thanks,

David

dbalme

I would like to make calls to UserCreate. Can my account be enabled to do this?

Cheers and thanks,

David

skamens

As an administrator of your test Fax2Mail group, you should already be able to create Fax2Mail Users.

This UserCreate sample should give you an idea of how to do this. You should be using the Fax2Mail portions of the sample.