Hi,
I just sent a fax request:
Domain test2
Job Number 2491442
Processing ID 0ACD321E-1039-130729161411950
How long will it stay on Processing Status?
Is there an issue on the Fax request? Fax number is 2973nnnnnnn (changed actual numbers with 'n')
In general, your jobs should not stay in the Processing state for very long - this is just the time when the documents in the job are being prepared for delivery (see https://apiforums.easylink.com/content/delivery-status#comment-116 for an explanation of the different job states).
In this instance, your job got held up in the processing state because one of the documents provided is empty. Our translators don't handle empty documents well.
In this case, I suggest changing your input so the document format of "empty", as follows:
<Document ref="TEXT_BODY">
<DocType>empty</DocType>
<DocData format="text"/>
</Document>
This will explicitly tell the system that your input document is empty, and should get around the problems you're seeing.
