Conditional report not generated when fax could not be sent.

Our initial integration with EasyLink uses JobSubmit to send a fax, generating a conditional report in the event the fax could not be delivered. Our users will assume the fax was delivered unless they receive this report.

One test case is mis-representing the document type. I sent a Word document but indicated it was a PDF. The JobSubmit web service call completed successfully (details below) after which the portal showed status change from Processing to Error and then to Complete (i) status. Looking closer at the job details, the status of the message is Cancelled/Invalid. All of this would seem to be proper.

But a conditional report announcing the failure was not received. Why was a report not sent?

A similar attempt with a valid document/type and 'detail' report type resulted in the document being faxed successfully and a detail report being sent to the specified email address.

Specifics:

domain: test2
job: 10036361
processing id: 0ACD321E-1614-140826145442503

The job was in Error status at 14:55 GMT with the following description:
Error Code: W303
Error: **** Acrobat could not open 'pdf+a8_10036361_6.pdf+a8' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded). To create an Adobe PDF document, go to ****

After 5+ minutes it goes to Complete (i) status. The summary in the portal has Job Summary status of Cancelled / Invalid

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Comments

skamens

When an error in conversion occurs (such as the one you saw here), the job is cancelled because it can not be processed.

Generally, a cancellation notice is generated and sent via email, but this report does not follow the same conventions as the conditional report you receive for jobs that process further.

In this case, the cancellation notice was sent to your email address, as the account owner.

john_anciaux@mgic.com

I did not receive a cancellation notice; please confirm it was sent to me.

I tried this twice more (Jobs 10038015 and 10038021) with the same experience and did not receive a cancellation notice for either job.

skamens

I see that all three of those jobs had the cancellation emails sent to the address above (john_anciaux...).

Unfortunately, I can't see what happened to the messages once the system sent them. They would have come from myportalsupport@easylink.com.

Have you checked your spam filters/junk folder?

john_anciaux@mgic.com

I did not receive any of these emails (also checked our spam filtering system). I'll continue to test and will work with our technical support staff to try to diagnose from our end.

I did find a similar email from some testing I did in late July, a portion of which follows. So I have received this type of email in the past.

Attn: John Anciaux
Job Number: 10009226
Error: W303

The job number listed above has been cancelled.

The document submitted for delivery cannot be translated. Please verify that the document is in a valid format, is not corrupt, password protected, macro enabled or saved with an incorrect file extension (for example a Word document saved with a PDF file extension). The accepted file formats are: . . . .

john_anciaux@mgic.com

FYI - I am testing now with a different account using the production easylink environment. I did receive the expected notification under similar conditions for this account.

Domain xsi

Job ID 1717107112