Inbound Fax - login not permitted

I'm using QueuedDocumentRetrieve method to get inbound faxes but got below response.

"XOA-2909 [User authentication not accepted] : login not permitted: reason code = 1000 msg-not found"

I'm using below parameters to call webapi

Namespace: http://ws.easylink.com/RequestResponse/2011/01
WSDL File: http://ws.easylink.com/QueuedDocumentRetrieve/2013/01?WSDL
Receive Key: https://test2messaging.easylink.com/soap/sync

Please guide me. Which Namespace and WSDL I have to use?

I'm using test account to get inbound faxes. Inbound fax number is 1-732-676-4283.

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Comments

skamens

This message is a simple authentication error, so I'm assuming you have the namespace and WSDL correct.

Most likely the problem is that you're submitting your request to the wrong URL. My guess is that you're submitting to the production URL (https://messaging.easylink.com/soap/sync) instead of the test URL (as shown above in your ReceiverKey - https://test2messaging.easylink.com/soap/sync).

prashantj

I used production URL and test URL to get inbound faxes but both URLs are not working.

For both URLs I'm getting response as "[User authentication not accepted]"

Can you please check my access?

User Id: t2/meditab

Inbound Fax Number: 1-732-676-4283

I'm using test account to check inbound faxes so should I use different namespace and wsdl?

prashantj

I'm using test URL only (https://test2messaging.easylink.com/soap/sync) but still I'm getting same resonse. "XOA-2909 [User authentication not accepted] : login not permitted: reason code = 1000 msg-not found"

May be I have to use different namespace and wsdl to test Inbound fax. Please let me know which namespace and wsdl I have to use for inbound fax.

prashantj

Can anyone please help on this?

skamens

As I indicated earlier, there's nothing wrong with your WSDL or namespace. This is really a problem with your account somehow.

Can you provide one of the following so we can help you figure it out?

First preference would be to provide us with the ProcessingID from the Result that you receive from the system. This will allow us to directly investigate your request.
If you can't get us the ProcessingID, please provide a copy of your request XML.
If you can't get the XML to us, then at least provide the user ID or email address you are using to authenticate so we can search the logs.

skamens

OK, I think I've found one of your tests and I think I know what's wrong:

Your input looks like this:

<ns2:RequesterID aliasType="M2F">t2/meditab</ns2:RequesterID>

The problem here is with the RequesterID that is used.

When you include the aliasType="M2F" construct, the system expects the requester ID to be an email address associated with your fax2mail account. So the correct syntax would be:

<ns2:RequesterID aliasType="M2F">shameern@meditab.com</ns2:RequesterID>

Give that a try...

prashantj

Great. Thank you. It works.