JobDeliveryStatus "job not found"

Hi, I'm running into an issue where I've submitted a fax message through the JobSubmit functionality and receive an "OK" response along with the JobID details for it. So after that I am calling the JobDeliveryStatus method to check the status of the job, but I am receiving this error:

XOA-2030 [job not found] : No information available

I was told by someone that it is because "they are all on the test2 error queue.
The original job submissions were missing an actual document. A document is
required for each job submission"

But in my original JobSubmit call I included a document, so I'm not sure what's wrong. Maybe the formatting of the xml is wrong? I have attached the request/response xml for the JobSubmit and the JobDeliveryStatus calls if that will help.

JobSubmit_request_20150825_1.xml

JobSubmit_response_20150825_1.xml

JobDeliveryStatus_request_20150825_1.xml

JobDeliveryStatus_response_20150825_1.xml

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happling

JobSubmit returns a job id to indicate that the request has been requested and submitted to the switch for processing. It is true that if an error is encountered during setup (usually because of a mismatch of job and account features, or incomplete or incompatible option selections), then no information becomes available for JobDeliveryStatus to return.

There are a couple of problems with this request. The immediate cause of the error is that no option set is specified for the job, so the switch does not know how to handle the document - different kinds of jobs call for different handling. Since this is appears to be a fax transmission, it would probably be enough to include an empty FaxOptions child element in the JobOptions element, as in

There is further description of option sets at https://apiforums.easylink.com/emapidocs/26/JobSubmit/JobSubmit.html

The next problem that might be encountered is that you have used a DocCfs element in specifying the document. DocCfs is used when the document has already been stored in the Customer File Store, and the DocCfs value should be the file path to the file in your Customer File Store area. In this request, it looks like you have included the document itself in base64 form - which is a perfectly acceptable and common technique, but you should use a DocData element (with a format="base64" attribute) to contain the data, instead of a DocCfs element.

jtate

Thanks for the reply. I've added the FaxOptions element and changed the DocCfs element to DocData and that seems to be working. Now I'm getting this when I call JobDeliveryStatus:

No information available

I did submit the fax to a dummy number (5555555555) so I don't expect it to actually send, but is that the expected response for this situation?

Also, now I'm trying to send 2 documents in one fax, but I'm receiving this error:

No more than one Part with "body" treatment is allowed for faxREACH content

That error implies that we can only include 1 document per fax submission. Is that correct? I've attached my request / response xml for reference.

JobSubmit_request_20150826_1.xml

JobSubmit_response_20150826_1.xml

thuneke

Do you have the job number? I will take a look at the submit.

jtate

When I submitted the fax to a real fax number it went through and I was able to retrive the information. Thanks for your help though!