JobSubmit - fax document page size issue

Varun.Singh

We are having issues with page size of the document being delivered to the fax machine. We are calling the JobSubmit fax option function. The documents delivered to the fax machine are of legal size (8.5 x 14 in) and are cut off from both left and right sides.

We have set the fax mode to ‘fine’ and are sending multiple tiff files with the resolution of 300DPI. 

We expect the fax to be delivered in 8.5 x 11 in size.

Below are the details of the image (TIFF) that we are sending to the API.
Dimension  : 2540x3266
Horizontal Resolution  : 300 dpi
Vertical Resolution  : 300 dpi
Bit depth  : 1
Compression  : CCITT T.6
Resolution Unit  : 2

Below is the job Id and the user id that we use to submit jobs.
User Id: T2/ESTES
Job Id: 10590548

Please let us know if we need to change anything or pass any other parameter in the API call.

thuneke

There is nothing in the API to pass for this. You need to discuss with your Sales person or PreSales Engineer the type of documents you are going to submit. They can have your Profile set for that type.