Error while sending TIFF and PDF attachments

We are getting a failure notification when we send a simple fax cover sheet with one PDF or TIFF attachment. We are sending it from the application. A success email is received when we send a word attachment. Is it because of the configuring on EasyLink server?

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Comments

thuneke

There is nothing to configure on our side. Can you provide more info? Job number? XML sent? URL you are sending to? What application are you sending from? Error message received?

Ray Fairbanks

Here
are the details requested:

XML-

<SOAP-ENV:Envelope
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

<SOAP-ENV:Header
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><xoarr:Request
xmlns:xoarr="http://ws.easylink.com/RequestResponse/2011/01" xmlns:xoajsb="http://ws.easylink.com/JobSubmit/2011/01">

<xoarr:ReceiverKey>https://test2messaging.easylink.com/soap/sync</xoarr:ReceiverKey>

<xoarr:Authentication>

<xoarr:XDDSAuth>

<xoarr:RequesterID aliasType="M2F">GIDCMS-APP1@prudential.com</xoarr:RequesterID>

<xoarr:TargetID aliasType="M2F">GIDCMS-User-1@prudential.com</xoarr:TargetID>

<xoarr:Password>Welcome1</xoarr:Password>

</xoarr:XDDSAuth>

</xoarr:Authentication>

</xoarr:Request></SOAP-ENV:Header><SOAP-ENV:Body>

<xoajsb:JobSubmitRequest
xmlns:xoarr="http://ws.easylink.com/RequestResponse/2011/01" xmlns:xoajsb="http://ws.easylink.com/JobSubmit/2011/01">

<xoajsb:SubmitId>8c1f67ff-3c42-4dab-8b1c-6f0c8cdfb8e8</xoajsb:SubmitId>

<xoajsb:Message>

<xoajsb:MessageId>DCMSClaimId:11000112-CorrSeqNum:12</xoajsb:MessageId>

<xoajsb:JobOptions>

<xoajsb:CustomerReference>DCMS</xoajsb:CustomerReference>

<xoajsb:FaxOptions>

<xoajsb:FaxMode>standard</xoajsb:FaxMode>

</xoajsb:FaxOptions>

</xoajsb:JobOptions>

<xoajsb:Destinations>

<xoajsb:Fax>

<xoajsb:Phone>(844) 846-1724</xoajsb:Phone>

</xoajsb:Fax>

</xoajsb:Destinations>

<xoajsb:Reports>

<xoajsb:DeliveryReport>

<xoajsb:DeliveryReportType>detail</xoajsb:DeliveryReportType>

<xoajsb:ReportAddress>

<xoajsb:Internet>

<xoajsb:Email>sindhuri.vemula@prudential.com</xoajsb:Email>

</xoajsb:Internet>

</xoajsb:ReportAddress>

</xoajsb:DeliveryReport>

</xoajsb:Reports>

<xoajsb:Contents>

<xoajsb:Part>

<span style="font-size: 10.0pt; font-family: "Arial",sans-serif; mso-fareast-font-family: "MS Mincho"; mso-fareast-theme-font: minor-fareast; mso-ansi-language: EN-US; mso-fareast-language: JA; mso-bidi-language: AR-SA

thuneke

The job shows that an email with the report was sent to sindhuri.vemula@prudential.com.

GIESB

But there was no email in my inbox. I have double checked by sending couple of tests again and I have received a delivery report for it. This issue is only with TIFF attachments.

tal.bengal@aig.com

Did you ever got reply to this?