Fax Failure clarifications

kalyan.marabathina

As part of initial discussion with open text regarding
number of retries on failure of fax, Open Text has default of 5 attempts
over 40 mins.

1. What
   is the time interval for each retry of fax by OpenText?

2. Whether
   it’s possible to change the time frame of retry i.e. 5 attempts 40 mins time
   can be changed ?

3. If
   we try to call the JobDeliveryStatus service to get the fax status while
   opentext trying to resend the fax, whether we will get the gamma code/fax
   delivery status in middle of those attempts.

Please review and let us know your updates.

thuneke

There are several retry algos to choose from. You should talk to your Sales Person or PreSales Engineer to see what is best for you.