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Missing Tags from JobDeliveryStatusResult DeliveryDetail

Herman Law

Starting Monday 20th November 2017

We have observed missing Tags in the JobDeliveryStatusResult

JobDeliveryStatusResult xmlns=http://premconn.premiereconnect.com/JobDeliveryStatus/2008/10
JobDeliveryStatus
JobData
DeliveryGroup
DeliveryDetail has Missing Tags
                Ref                          – Tag specified but not data
                Destination           – Tag specified but data looks to be incomplete or corrupted
                PrimeAlt                – Tag Completely Missing
                ListId                       – Tag Completely Missing
                LocalizedDestination         – Tag Completely Missing

Any help would be appreciated

On Wednesday 17th Nov and Friday 17th Nov we successfully received these Tags

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Comments

thuneke

I just ran a test and all came back fine for an email JobSubmit. Please try again and then provide the XDN and MRN from the result.

Herman Law

We will send some more examples

It is still errorring every day for us

Herman Law

Please also refer to

SR 1-3107740282 RE: OpenText MyPortal for AU/MORGSTAN

Herman Law

Refer to Complete SOAP Messages for Submitting a Job Requesting the Job status and the Job status result

Submit JobId 37378553.doc

Herman Law

Job submit is OK

JobDeliveryStatusRequest is returning JobDeliveryStatusResult with missing tags

thuneke

Not sure what all you sent here. The test I did was doing the JobSubnit and then doing the JobDeliveryStatusRequest. The Result from that came back normail, all tags complete. I looked up the jobid you attached and could not find it. I need the XDN and MRN from a JobSubmit Result where you get the tag issue.

Herman Law

Example JobSubmitResult with missing tags is

XDN=usme

MRN=37378553

thuneke

Send me an email directly, thuneke@opentext.com

Herman Law

Thanks

I have sent you directly via email some screen prints taken by my colleague Ryan

ryanjamm

Hi,

We have added to new logs that have missing tags that we received last December 14, 2017

bad2 (new).jpg

Bad (new).jpg