Fax delivery status is always pending

We are trying to submit fax job with word document for around 150kb and it was sent successfully. After sometime trying to check for delivery status. It is always in pending status. Please advise. PFA.

Comments

  • Attached corrected delivery status request and response.

     

     <JobId>

            <XDN>test2</XDN>

            <MRN>20628055</MRN>

          </JobId>

  • Is there a question?

  • Fax delivery status is always in pending. What is wrong in my job submit request?

  • You are getting back a proper result. Make sure that the document is a Word doc and that the encoding is proper.

  • My document is in RTF format and doing base64 encoding.

  • You need to specify RTF for that.

  • where i need to specify RTF format?.

  • In the DocType instead of MSW

    <DocType>RTF</DocType>

  • Still getting error..

     

     

     <JobDeliveryStatusResult xmlns="http://ws.easylink.com/JobDeliveryStatus/2011/01">

          <Status>

            <StatusCode>0</StatusCode>

            <StatusMessage>OK</StatusMessage>

            <SubmissionTime>2018-01-26T15:34:59.750Z</SubmissionTime>

            <CompletionTime>2018-01-26T15:34:59.894Z</CompletionTime>

          </Status>

          <JobDeliveryStatus xmlns="http://ws.easylink.com/JobDeliveryStatus/2011/01">

            <JobId>

              <XDN>test2</XDN>

              <MRN>20630294</MRN>

            </JobId>

            <RecStatus code="0">LAST_IN_XDN_NO_MORE</RecStatus>

            <JobData>

              <JobId>

                <XDN>test2</XDN>

                <MRN>20630294</MRN>

              </JobId>

              <DeliveryPriority>express</DeliveryPriority>

              <EntryTime>2018-01-26T15:32:21.000Z</EntryTime>

              <UserId>CVS/OUTBOUND</UserId>

              <JobState>Processing</JobState>

              <JobState>Error</JobState>

              <DestinationCount>1</DestinationCount>

              <ServiceType>FR</ServiceType>

              <JobFlags>8322</JobFlags>

              <Att>TEST FAX</Att>

              <FaxTo>CVSPRODUCTSAFETY</FaxTo>

              <Filename>SHIRE US INC_12_Boehringer Ingelheim_10.rtf</Filename>

              <FaxMode>fine</FaxMode>

              <Class>p2p</Class>

              <CharacterSet>ISO-8859-1</CharacterSet>

              <RetryAlgorithm>1</RetryAlgorithm>

              <DeliveryGroup type="Normal">

                <DeliveryGroupId>2</DeliveryGroupId>

                <DeliveryDetail xqn="1">

                  <Ref>test</Ref>

                  <Destination type="fax">4012160087</Destination>

                  <State code="1">Pending</State>

                  <PrimeAlt>0</PrimeAlt>

                  <ListId liststore="XDDS" ownership="user">adhoc</ListId>

                  <Att>TEST FAX</Att>

                  <FaxTo>CVSPRODUCTSAFETY</FaxTo>

                  <LocalizedDestination type="fax">4012160087</LocalizedDestination>

                </DeliveryDetail>

              </DeliveryGroup>

              <DeliveryGroup type="Report">

                <DeliveryGroupId>3</DeliveryGroupId>

                <DeliveryDetail xqn="1">

                  <Ref>INTERNET</Ref>

                  <Destination type="internet">Kalyan.Marabathina@cvshealth.com</Destination>

                  <State code="1">Pending</State>

                  <PrimeAlt>0</PrimeAlt>

                  <ListId liststore="XDDS" ownership="user">adhoc</ListId>

                  <LocalizedDestination type="internet">Kalyan.Marabathina@cvshealth.com</LocalizedDestination>

                </DeliveryDetail>

              </DeliveryGroup>

            </JobData>

          </JobDeliveryStatus>

        </JobDeliveryStatusResult>

  • Yes, there is something wrong with the document. I tried to decode it and do not get an RTF file. It is still encoded.