Can't find address for web preview error

I'm experiencing a strange behavior when sending faxes using the EasyLink SOAP SDK (EasyLinkSDK_Submit). Some faxes failed to be accepted by the platform, being the only difference the destination fax number:

After sending the job by calling the JobSubmit method, the JobSubmitResult response contains this error:

MessageResult.Status.StatusCode = "1"
MessageResult.Status.StatusMessage = **"XOA-2000 [system error] : Preview error: MRN 19169251 1241514347:Can't find address for web preview"** 

Just by addressing the same job to another fax number, the job is accepted and successfully transmitted.

Answers

  • Hi @vanjulsa ,
    I see that the experts haven't replied just yet. Have you verified that the failing fax number is configured in the same way as the other?