CS 16 - REST API - Error 500 when trying to create a document

Hi Guys,

We are trying to use the REST API on Content Server 16 to create documents.

When running the Postman app on the server directly we can sucessfully authenticate, create folders and create documents.

When running the Postman app on the client we can successfully authenticate and create folders. When we try to create documents we just get an "500 - Internal server error".

I turned on logging on Content Server but not logs seem to be created when the issue occurs.

Note: I disabled the Upload directory in the Content Server configuration as before it would only upload documents that are located in the upload directory.

The client connects directly to the Content Server and not through a SEA servlet altough the issue seems to be similar as in this article,https://knowledge.opentext.com/knowledge/cs.dll?func=ll&objId=62202520&objAction=ArticleView

Only port 443 is open between client and server and all connection is via https. Does the document creation process try to use any other ports?

Any ideas?

Cheers,
Markus

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Comments

RaviGarg

Hi Markus,

Are there any trace files getting generated? Also try opening port 2099 as well.

Ravi

Markus Thelesklav

Hi Ravi,

No, there are no trace files created. We are not able to easily open port 2099 as the firewall is managed by a 3rd party and down the track we want to make sure everything only goes via https.

Interestingly when I change the Postman options to the following it works:
type
parent_id
name
file (and have it set to type file in Postman)

The following causes the 500 error with api/v2 and a Bad Request error with api/v1
type
parent_id
name
file (and have it set to text)
file_filename
file_content_type

Ideally we would want to submit the file as a base64 string which are don't seem to be able to do.

Cheers,
Markus

martin.rubens@app.com.au

Hi Markus,

We have encountered the same problem, I'm getting bad request when calling the create a new document rest webservice "api/v1/nodes". I'm wondering if you have sorted out this issue? Cheers

martin.rubens@app.com.au

Hi Markus,

We have encountered the same problem, I'm getting bad request when calling the create a new document rest webservice "api/v1/nodes". I'm wondering if you have sorted out this issue? Cheers

Jack_Wang

Just a quick thought. I think the order of the parameters is important.

I happened to get "bad request" when file parameter is placed in second position. Below order seems to work fine.

type
parent_id
name
file

Markus Thelesklav

Hi Martin,

No, we haven't been able to fix the problem when using file, file_name and file_content_type.

The option that Jack suggested is the one that works for us which is using file only and having the type set to "File" in Postman.

Cheers,
Markus

martin.rubens@app.com.au

Hi Jack,

I've tried to arrange the order of parameters but still getting bad request error. Please see below request. Thanks

enter image description here

Cheers,
Martin

martin.rubens@app.com.au

Hi Markus,

I've tried to use Postman but no luck. Please see above request. Thanks

Cheers,
Martin

martin.rubens@app.com.au

Hi Guys,

I can 'create folder' and 'create a new document version' using the Rest API but I'm not able to 'create a new document'.

Cheers,
Martin

Markus Thelesklav

Hi Martin,

Just to clarify, you are on Content Server 16 correct?

Cheers,
Markus

martin.rubens@app.com.au

Hi Markus.

No, Content Server 10.5

Cheers,
Martin

Markus Thelesklav

Hi Martin,

I'm really not that familiar with the REST API but Content Server API v1 for 10.5 doesn't have a method to create a new document but it does have the method to create a new version.

Content Server API v2 for 16 has the method to create a new document.

Cheers,
Markus