Q- Supporthandling system with(in) Livelink

x-originuser_-_(deleted)

Hi,We'd like to implement a supporthandling-system, like OT-supportnet. With functionality like:* errorcalls handling (new calls, closing calls, tracing, reports, solution);* system / client descriptions;* knowledgebase of solutions.** Is anyone familiar with a Livelink solution for this ? Or with an integration with some databaseRegards, Kristiaan

James_McGourlay

Hi Kristiaan, there is an Open Text Partner, Interport, that produces a Customer Care package for Livelink. You should be able to contact your Livelink sales representative for further information.ThanksJames McGourlayOpen Text Customer Support