Call Center Integration

Ibrahim_Ozkilic_(BaysisAdmin_(Delete)_2329825)

We are using Quintus software in our Call Center. We want to integrate Quintus with Livelink to trigger automatically workflows for escalation and status monitoring. Does anyone have implemented a similar solution for its call center application or have advice to help us overcome this problem.Please inform us.RegardsH. Sami Sari

eLink User

Message from Dylan Wright via eLinkQuintus can work with C and VB I think? Go with C. You will want touse the Workflow API ( see the SDK API Developers reference ) in orderto perform the automatic initiation. That could be pretty simple!-----Original Message-----From: eLink Discussion: Development Discussion[mailto:development@elinkkc.opentext.com] Sent: Wednesday, December 05, 2001 12:52 AMTo: eLink RecipientSubject: Call Center IntegrationCall Center IntegrationPosted by BaysisAdmin on 12/05/2001 03:49 AMWe are using Quintus software in our Call Center. We want to integrateQuintus with Livelink to trigger automatically workflows for escalationand status monitoring. Does anyone have implemented a similar solutionfor its call center application or have advice to help us overcome thisproblem. Please inform us.RegardsH. Sami Sari[To reply to this thread, use your normal e-mail reply function.]============================================================Discussion: Development Discussionhttps://knowledge.opentext.com/knowledge/livelink.exe?func=ll&objId=786303&objAction=viewLivelink Server: https://knowledge.opentext.com/knowledge/livelink.exe