Recently I installed a livelink 9.5 server with active directory NTLM user only...

Recently I installed a livelink 9.5 server with active directory NTLM user only config(dir 5.3 module).During periods of inactivity I will get a invalid username/password.I debugged with debug=11 and I am getting some oracle errors too so It appears to me like even though the webserver is passing credentials livelink is trying to use a *stale* connection and encountering this error.If I refresh a couple of times this will go away.IS the llserver communication to the Oracle DB server a timed transaction.What I meant was if there are no clients connectiog for some period is the Oracle connection deadand re-attempted on-demand.Is it prolongable thru any INI setting.Is that recommended or am I missing something very simple here

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Krishnankutty_Nair

Sorry the dirsvcs module is [description]Version=2.3 r 0Name=Livelink Directory ServicesmoduleName=directoryWe use NTLM(username only)

Chris_Wagg

Livelink does not have a setting that would time the session out, so there would not be a setting for extending it.I would be more inclined to look at firewall timeouts as a likely suspect, or some other network component.

Ian_Anderson

We are having this same issue. We are using directory services version 3.0.0.This seems to happen to our instances that do not get as much usage as the others. We are still waiting on info back from firewall teams to see if they have something that is killing the connection.

Chris_Wagg

Message from Chris Wagg <cwagg@opentext.com> via eLink

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I should maybe give a bit better description of what is happening here.

If Livelink loses connectin with the database, it needs to re-establish a connection for each thread it is running. So, if you are running 5 threads, you will have to re-authenticate 5 times, before you can get connected properly.

I suggested a firewall timeout, only as an example. There are many reasons that you could lose your connection to the database, a temporary network disruption, some kind of timeout in the database, or the database client, for example.

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Chris Wagg
Principal Product Specialist
Escalations Support Team
Open Text Corporation
Ph: 800-540-7292
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From: eLink Discussion: Livelink Directory Services Discussion [mailto:directoryservices@elinkkc.opentext.com]
Sent: Monday, June 22, 2009 10:35 AM
To: eLink Recipient
Subject: Stale database connection

Stale database connection		Posted by ian.k.anderson@conocophillips.com (Anderson, Ian) on 2009/06/22 10:34
In reply to: Livelink does not have a setting that would time the session out, so there...		Posted by cwagg (Wagg, Chris) on 2005/06/17 15:10

We are having this same issue. We are using directory services version 3.0.0.

This seems to happen to our instances that do not get as much usage as the others. We are still waiting on info back from firewall teams to see if they have something that is killing the connection.