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Error searching LDAP

Beatriz_Escobar_Sanz-Drangue

We are trying to connect active directory and use LDAP syncronize, when we syncronize livelink shows the folow error in the log file:[Mon Oct 10 11:28:05 2005] : Connecting to pcusd01:389 as administrator@usd.com...[Mon Oct 10 11:28:05 2005] : Synchronization started.[Mon Oct 10 11:28:05 2005] : SynchronizeUsers[Mon Oct 10 11:28:05 2005] : Synchronization completed with error: Error searching LDAP.

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Chris_Wagg

Message from Chris Wagg via eLinkThis error usually indicates, not surprisingly, an error searching LDAP.This can result from a few different scenarios. Your search root may beinvalid, the user running the synch may not have permissions to run asearch against your LDAP.The message indicates that you have connected to your LDAP server, soyour port is right, and your LDAP username is correct, as well as thepassword, but, for whatever reason, you are not able to run the searchthat you are trying to.Chris-----Original Message-----From: eLink Discussion: Livelink Directory Services Discussion[mailto:directoryservices@elinkkc.opentext.com] Sent: Monday, October 10, 2005 5:59 AMTo: eLink RecipientSubject: Error searching LDAPError searching LDAPPosted by Escobar Sanz-Drunget, Beatriz on 10/10/2005 05:54 AMWe are trying to connect active directory and use LDAP syncronize, whenwe syncronize livelink shows the folow error in the log file:[Mon Oct 10 11:28:05 2005] : Connecting to pcusd01:389 asadministrator@usd.com...[Mon Oct 10 11:28:05 2005] : Synchronization started.[Mon Oct 10 11:28:05 2005] : SynchronizeUsers[Mon Oct 10 11:28:05 2005] : Synchronization completed with error: Errorsearching LDAP.[To reply to this thread, use your normal E-mail reply function.]============================================================Discussion: Livelink Directory Services Discussionhttps://knowledge.opentext.com/knowledge/livelink.exe/open/3062146Livelink Server:https://knowledge.opentext.com/knowledge/livelink.exeTo Unsubscribe from this Discussion, send an e-mail tounsubscribe.directoryservices@elinkkc.opentext.com.

Mohammed Akhtar

Any resolution on this. I am having a similar problem. I have checked the user rights and i have the required permissions. I have also checked my search root and it seems to be ok.Regards,Mo

Chris_Wagg

Message from Chris Wagg <cwagg@opentext.com> via eLink

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">eLink

if you have checked everything and can't see where it is failing, I would gather a set of logs and an LDAP export of one user that should be synching and send it in to support to be analysed. There are a number of possible problems here, and the only way to see what is happening is to look at the logs.

---------------------------------------
Chris Wagg
Principal Product Specialist
Escalations Support Team
Open Text Corporation
Ph: 800-540-7292
---------------------------------------

From: eLink Discussion: Open Text Directory Services Discussion [mailto:directoryservices@elinkkc.opentext.com]
Sent: Tuesday, November 10, 2009 5:58 AM
To: eLink Recipient
Subject: Error Searching LDAP

Error Searching LDAP		Posted by makhtar@datacentrix.co.za (Akhtar, Mohammed) on 2009/11/10 05:56
In reply to: RE Error searching LDAP		Posted by cwagg (Wagg, Chris) on 2005/10/11 09:05

Any resolution on this. I am having a similar problem. I have checked the user rights and i have the required permissions. I have also checked my search root and it seems to be ok.

Regards,
Mo

Tobias Müller

Any progress on this issue. I have a similar problem. My LDAP search filter is as simple as it can be (&(sn=mueller)(givenName=tobias))In Softerra Browse this works fine. The search root is also ok.What logs are you recommed to create . All Livelink Logs does not tell much more than "Error searching LDAP"Tobias

Kevin_Bailey

Message from Kevin Bailey <kbailey@opentext.com> via eLink

eLink

have you tried the synchronous vs. asynch settings?

From: eLink Discussion: Open Text Directory Services Discussion [mailto:directoryservices@elinkkc.opentext.com]
Sent: Wed 11/11/2009 12:50 PM
To: eLink Recipient
Subject: Error searching LDAP

Error searching LDAP		Posted by tobias.mueller@doctra.de (MÃ¼ller, Tobias) on 2009/11/11 15:49
In reply to: RE Error Searching LDAP		Posted by cwagg (Wagg, Chris) on 2009/11/10 09:11

Any progress on this issue. I have a similar problem. My LDAP search filter is as simple as it can be

(&(sn=mueller)(givenName=tobias))

In Softerra Browse this works fine. The search root is also ok.

What logs are you recommed to create . All Livelink Logs does not tell much more than "Error searching LDAP"

Tobias

[To reply to this thread, use your normal E-mail reply function.]
Topic:	Error searching LDAP
Discussion:	Open Text Directory Services Discussion
Livelink Server:	knowledge-wlweb01

To Unsubscribe from this Discussion, send an e-mail to unsubscribe.directoryservices@elinkkc.opentext.com.

Tobias Müller

Message from Tobias Müller <tobias.mueller@doctra.de> via eLink

eLink

Hello Kevin,

I always tried the synchronous search. If I do an async search Iwill get the following error message

[Thu Nov 12 11:39:48 2009] : Connecting to 10.2.10.12:389 askpfilms\DMS_LDAP...

[Thu Nov 12 11:39:48 2009] : Synchronization started.

[Thu Nov 12 11:39:48 2009] : SynchronizeUsers

[Thu Nov 12 11:39:48 2009] : Asynchronous search initiated ...

[Thu Nov 12 11:39:48 2009] : Search Result ErrorCode: 10ErrorMessage: Referral

[Thu Nov 12 11:39:48 2009] : Synchronization completed witherror: Referral

It is still the same simple search for one user. But I have noidea what the Referral is for?

Tobias

Von: eLink Discussion:Open Text Directory Services Discussion[mailto:directoryservices@elinkkc.opentext.com]
Gesendet: Mittwoch, 11. November 2009 23:14
An: eLink Recipient
Betreff: RE Error searching LDAP

RE Error searching LDAP		Posted by kbailey (Bailey, Kevin) on 2009/11/11 17:13
In reply to: Error searching LDAP		Posted by tobias.mueller@doctra.de (Müller, Tobias) on 2009/11/11 15:49

Message from Kevin Bailey <kbailey@opentext.com> via eLink

have you tried the synchronous vs. asynch settings?

Error searching LDAP		Posted by tobias.mueller@doctra.de (MÃ¼ller, Tobias) on 2009/11/11 15:49
In reply to: RE Error Searching LDAP		Posted by cwagg (Wagg, Chris) on 2009/11/10 09:11

Any progress on this issue. I have a similar problem. My LDAP search filter is as simple as it can be

(&(sn=mueller)(givenName=tobias))

In Softerra Browse this works fine. The search root is also ok.

What logs are you recommed to create . All Livelink Logs does not tell much more than "Error searching LDAP"

Tobias

[To reply to this thread, use your normal E-mail reply function.]
Topic:	Error searching LDAP
Discussion:	Open Text Directory Services Discussion
Livelink Server:	knowledge-wlweb01

To Unsubscribe from this Discussion, send an e-mail to unsubscribe.directoryservices@elinkkc.opentext.com.

[To reply to this thread, use your normal E-mail reply function.]
Topic:	Error searching LDAP
Discussion:	Open Text Directory Services Discussion
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Kevin_Bailey

Message from Kevin Bailey <kbailey@opentext.com> via eLink

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hmm... sounds like a Collection. Try port 3268 instead of 389 to connect to.

From: eLink Discussion: Open Text Directory Services Discussion [mailto:directoryservices@elinkkc.opentext.com]
Sent: Thursday, November 12, 2009 5:50 AM
To: eLink Recipient
Subject: AW RE Error searching LDAP

AW RE Error searching LDAP		Posted by tobias.mueller@doctra.de (Müller, Tobias) on 2009/11/12 05:49
In reply to: RE Error searching LDAP		Posted by kbailey (Bailey, Kevin) on 2009/11/11 17:13

Message from Tobias Müller <tobias.mueller@doctra.de> via eLink Hello Kevin, I always tried the synchronous search. If I do an async search I will get the following error message [Thu Nov 12 11:39:48 2009] : Connecting to 10.2.10.12:389 as kpfilms\DMS_LDAP... [Thu Nov 12 11:39:48 2009] : Synchronization started. [Thu Nov 12 11:39:48 2009] : SynchronizeUsers [Thu Nov 12 11:39:48 2009] : Asynchronous search initiated ... [Thu Nov 12 11:39:48 2009] : Search Result ErrorCode: 10 ErrorMessage: Referral [Thu Nov 12 11:39:48 2009] : Synchronization completed with error: Referral It is still the same simple search for one user. But I have no idea what the Referral is for? Tobias Von: eLink Discussion: Open Text Directory Services Discussion [mailto:directoryservices@elinkkc.opentext.com] Gesendet: Mittwoch, 11. November 2009 23:14 An: eLink Recipient Betreff: RE Error searching LDAP RE Error searching LDAP		Posted by kbailey (Bailey, Kevin) on 2009/11/11 17:13
In reply to: Error searching LDAP		Posted by tobias.mueller@doctra.de (Müller, Tobias) on 2009/11/11 15:49

Message from Kevin Bailey <kbailey@opentext.com> via eLink

have you tried the synchronous vs. asynch settings?

Error searching LDAP		Posted by tobias.mueller@doctra.de (MÃ¼ller, Tobias) on 2009/11/11 15:49
In reply to: RE Error Searching LDAP		Posted by cwagg (Wagg, Chris) on 2009/11/10 09:11

Any progress on this issue. I have a similar problem. My LDAP search filter is as simple as it can be

(&(sn=mueller)(givenName=tobias))

In Softerra Browse this works fine. The search root is also ok.

What logs are you recommed to create . All Livelink Logs does not tell much more than "Error searching LDAP"

Tobias

[To reply to this thread, use your normal E-mail reply function.]
Topic:	Error searching LDAP
Discussion:	Open Text Directory Services Discussion
Livelink Server:	knowledge-wlweb01

To Unsubscribe from this Discussion, send an e-mail to unsubscribe.directoryservices@elinkkc.opentext.com.

[To reply to this thread, use your normal E-mail reply function.]
Topic:	Error searching LDAP
Discussion:	Open Text Directory Services Discussion
Livelink Server:	knowledge-wlweb01

To Unsubscribe from this Discussion, send an e-mail to unsubscribe.directoryservices@elinkkc.opentext.com.

Chris_Wagg

Message from Chris Wagg <cwagg@opentext.com> via eLink

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asynchronous synch is used only for synching with a Domino server.

---------------------------------------
Chris Wagg
Principal Product Specialist
Escalations Support Team
Open Text Corporation
Ph: 800-540-7292
---------------------------------------

From: eLink Discussion: Open Text Directory Services Discussion [mailto:directoryservices@elinkkc.opentext.com]
Sent: Wednesday, November 11, 2009 5:14 PM
To: eLink Recipient
Subject: RE Error searching LDAP

RE Error searching LDAP		Posted by kbailey (Bailey, Kevin) on 2009/11/11 17:13
In reply to: Error searching LDAP		Posted by tobias.mueller@doctra.de (Müller, Tobias) on 2009/11/11 15:49

Message from Kevin Bailey <kbailey@opentext.com> via eLink have you tried the synchronous vs. asynch settings? From: eLink Discussion: Open Text Directory Services Discussion [mailto:directoryservices@elinkkc.opentext.com] Sent: Wed 11/11/2009 12:50 PM To: eLink Recipient Subject: Error searching LDAP Error searching LDAP		Posted by tobias.mueller@doctra.de (MÃ¼ller, Tobias) on 2009/11/11 15:49
In reply to: RE Error Searching LDAP		Posted by cwagg (Wagg, Chris) on 2009/11/10 09:11

Any progress on this issue. I have a similar problem. My LDAP search filter is as simple as it can be

(&(sn=mueller)(givenName=tobias))

In Softerra Browse this works fine. The search root is also ok.

What logs are you recommed to create . All Livelink Logs does not tell much more than "Error searching LDAP"

Tobias

[To reply to this thread, use your normal E-mail reply function.]
Topic:	Error searching LDAP
Discussion:	Open Text Directory Services Discussion
Livelink Server:	knowledge-wlweb01

To Unsubscribe from this Discussion, send an e-mail to unsubscribe.directoryservices@elinkkc.opentext.com.

Chris_Wagg

Message from Chris Wagg <cwagg@opentext.com> via eLink

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">eLink

I would be looking at the threads and connects, as well as the information in the LDAP output, even the location of the error in the logs is going to give us information on what is happening. However, my recommendation at this point is to open a ticket with support.

---------------------------------------
Chris Wagg
Principal Product Specialist
Escalations Support Team
Open Text Corporation
Ph: 800-540-7292
---------------------------------------

From: eLink Discussion: Open Text Directory Services Discussion [mailto:directoryservices@elinkkc.opentext.com]
Sent: Wednesday, November 11, 2009 3:51 PM
To: eLink Recipient
Subject: Error searching LDAP

Error searching LDAP		Posted by tobias.mueller@doctra.de (Müller, Tobias) on 2009/11/11 15:49
In reply to: RE Error Searching LDAP		Posted by cwagg (Wagg, Chris) on 2009/11/10 09:11

Any progress on this issue. I have a similar problem. My LDAP search filter is as simple as it can be

(&(sn=mueller)(givenName=tobias))

In Softerra Browse this works fine. The search root is also ok.

What logs are you recommed to create . All Livelink Logs does not tell much more than "Error searching LDAP"

Tobias

Colin_Schmidt

The beginning of this thread back in 2005 has the exact same error we're encountering today in 2010....however, once in a while when we do it manually, it will work: connect & extract to completion. But the Manual Synch effort doesn't work any better then the scheduled effort. I've noticed that the attempt to connect times-out at 2 minutes according to the logs. We are using Port: 389.What is the difference between Port numbers that I've seen referenced: 389 v. 3268 ?