Problem in sending mail from "process step" in Livelink

Nivesh_Sharma_(geplas01user2_-_(deleted))

I am using Livelink 9.2.0 version. I have designed a workflow map and in that i am using "process step" which sends mail on "Form initiation". The mail is received by all except one mentioned in the "To" section of "process step". Everything till the initiation of workflow is working fine and the database table from where the email id is retrieved is also getting populated correctly. Could any one please tell me what may be the solution to it ? Does any Livelink internal table store the details about the "process step" ?

Philip Forshaw

Message from Philip Forshaw <philip.forshaw@res-ltd.com> via eLink

eLink

Try removing the names and re-adding themmanually (this has resolved issues for me in the past). Also, create a stepthat ONLY sends to that address, in case there is an issue with the addressitself.

 

Note that Outlook occasionally marksemails from Livelink as Junk so it would be worth confirming with the receiverthat this has not occurred, and also with the recipient’s emailAdministrator that it was not blocked at the email server (although the latteris less likely as others received the email).

 

Phil F

 

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