AuthenticateUser always returns "invalid user/pass" for Java sample code

We're running Livelink 9.7.1 on Windows Server 2003. We set up Tomcat6 and deployed the les-services.war servlet. We can access Authentication?wsdl to bring up the wsdl for the service.

Using the "Tree View Java" sample all attempts to login show the dialog "Invalid username/password specified." Sniffing the traffic over the wire confirms this, and looks otherwise ok:

POST /les-services/services/Authentication HTTP/1.1SOAPAction: "urn:Core.service.livelink.opentext.com/AuthenticateUser"Content-Type: text/xml;charset="utf-8"Accept: text/xml, multipart/related, text/html, image/gif, image/jpeg, *; q=.2, */*; q=.2User-Agent: JAX-WS RI 2.1.2-b05-RC1Host: XXHOSTXX:8080Connection: keep-aliveContent-Length: 309<?xml version="1.0" ?><S:Envelope xmlns:S="http://schemas.xmlsoap.org/soap/envelope/"><S:Body><AuthenticateUser xmlns="urn:Core.service.livelink.opentext.com" xmlns:ns2="urn:api.ecm.opentext.com"><userName>XXUSERXX</userName><userPassword>XXPASSXX</userPassword></AuthenticateUser></S:Body></S:Envelope>HTTP/1.1 500 Internal Server ErrorServer: Apache-Coyote/1.1Content-Type: text/xml;charset=utf-8Transfer-Encoding: chunkedDate: Fri, 15 Oct 2010 19:43:32 GMTConnection: close6e<?xml version='1.0' encoding='UTF-8'?><S:Envelope xmlns:S="http://schemas.xmlsoap.org/soap/envelope/"><S:Body>11ee<S:Fault xmlns:ns4="http://www.w3.org/2003/05/soap-envelope"><faultcode xmlns:ns0="urn:Core.service.livelink.opentext.com">ns0:Core.LoginFailed</faultcode><faultstring>Invalid username/password specified.</faultstring><detail><ns2:exception xmlns:ns2="http://jax-ws.dev.java.net/&quot; class="javax.xml.ws.soap.SOAPFaultException" note="To disable this feature, set com.sun.xml.ws.fault.SOAPFaultBuilder.disableCaptureStackTrace system property to false"><message>Invalid username/password specified.</message><ns2:stackTrace><ns2:frame class="com.opentext.livelink.service.core.ExceptionUtil" file="ExceptionUtil.java" line="138" method="throwSOAPFaultException"/><ns2:frame

I've verified that the user & pass are definitely, absolutely, positively able to log in to the main web interface, copying & pasting them directly from the network dump into the browser.

web.xml's host/port/encoding are localhost/2099/Default, respectively. I've verified I can connect there on the host, and changing "localhost" to "invalid" gives a different error through the webservice, "cannot contact server". Tried changing encoding to "UTF8", but nothing changed.

Tomcat's stdout.log didn't shed much light on things, just added an error code:

2010-10-15 15:23:49,913 WARN  [http-8080-1] Livelink error occurred2010-10-15 15:23:49,913 WARN  [http-8080-1]   Status: -21474826452010-10-15 15:23:49,913 WARN  [http-8080-1]   Error Code: Invalid username/password specified.2010-10-15 15:23:49,913 WARN  [http-8080-1]   Error Message: Invalid username/password specified.2010-10-15 15:23:49,913 WARN  [http-8080-1]   ApiError:

I'm pretty much out of ideas, any clue why it's getting invalid login?

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Comments

Kyle_Swidrovich

Hi David,

I would suggest seeing if there is any additional information on the Content Server side by setting Debug=2 in the [general] section and wantLAPILogs=TRUE in the [options] section of the opentext.ini file (you need an llserver service restart).

The thread*.out files in the <OTHOME>/logs directory should show an InvokeService request with a similar error message. If it's not obvious from that, setting wantLogs=TRUE in the [options] section will dump database query information into connect*.log files in the <OTHOME>/logs directory.

If that still doesn't shed enough light on the problem, I'd suggest contacting Open Text Customer Support to have an SDK specialist dig into the problem for you.

Regards,

Kyle

Appu_Nair

Can you rule out livelink dir svcs Sso

In this install?if it is installed manual

Logins like you are trying should

Be against a non dir svcs livelink

If dir svcs is present you probably

Should go against the livelink

Webserver

Sent from my iPhone

On Oct 15, 2010, at 3:46 PM, "eLink Entry: Content Web Services Forum" <otdncontentwebservices971forum@elinkkc.opentext.com> wrote:

AuthenticateUser always returns "invalid user/pass" for Java sample code Posted by david.dulak@us.tel.com (Dulak, David )On 2010/10/15 16:42

We're running Livelink 9.7.1 on Windows Server 2003. We set up Tomcat6 and deployed the les-services.war servlet. We can access Authentication?wsdl to bring up the wsdl for the service.Using the "Tree View Java" sample all attempts to login show the dialog "Invalid username/password specified." Sniffing the traffic over the wire confirms this, and looks otherwise ok:POST /les-services/services/Authentication HTTP/1.1SOAPAction: "urn:Core.service.livelink.opentext.com/AuthenticateUser"Content-Type: text/xml;charset="utf-8"Accept: text/xml, multipart/related, text/html, image/gif, image/jpeg, *; q=.2, */*; q=.2User-Agent: JAX-WS RI 2.1.2-b05-RC1Host: teaausblade1022.us.tel.com:8080Connection: keep-aliveContent-Length: 309<?xml version="1.0" ?><S:Envelope xmlns:S="http://schemas.xmlsoap.org/soap/envelope/"><S:Body><AuthenticateUser xmlns="urn:Core.service.livelink.opentext.com" xmlns:ns2="urn:api.ecm.opentext.com"><userName>llreader</userName><userPassword>LiveLinkReader</userPassword></AuthenticateUser></S:Body></S:Envelope>HTTP/1.1 500 Internal Server ErrorServer: Apache-Coyote/1.1Content-Type: text/xml;charset=utf-8Transfer-Encoding: chunkedDate: Fri, 15 Oct 2010 19:43:32 GMTConnection: close6e<?xml version='1.0' encoding='UTF-8'?><S:Envelope xmlns:S="http://schemas.xmlsoap.org/soap/envelope/"><S:Body>11ee<S:Fault xmlns:ns4="http://www.w3.org/2003/05/soap-envelope"><faultcode xmlns:ns0="urn:Core.service.livelink.opentext.com">ns0:Core.LoginFailed</faultcode><faultstring>Invalid username/password specified.</faultstring><detail><ns2:exception xmlns:ns2="http://jax-ws.dev.java.net/" class="javax.xml.ws.soap.SOAPFaultException" note="To disable this feature, set com.sun.xml.ws.fault.SOAPFaultBuilder.disableCaptureStackTrace system property to false"><message>Invalid username/password specified.</message><ns2:stackTrace><ns2:frame class="com.opentext.livelink.service.core.ExceptionUtil" file="ExceptionUtil.java" line="138" method="throwSOAPFaultException"/><ns2:frameI've verified that the user & pass are definitely, absolutely, positively able to log in to the main web interface, copying & pasting them directly from the network dump into the browser.web.xml's host/port/encoding are localhost/2099/Default, respectively. I've verified I can connect there on the host, and changing "localhost" to "invalid" gives a different error through the webservice, "cannot contact server". Tried changing encoding to "UTF8", but nothing changed.Tomcat's stdout.log didn't shed much light on things, just added an error code:2010-10-15 15:23:49,913 WARN [http-8080-1] Livelink error occurred2010-10-15 15:23:49,913 WARN [http-8080-1] Status: -21474826452010-10-15 15:23:49,913 WARN [http-8080-1] Error Code: Invalid username/password specified.2010-10-15 15:23:49,913 WARN [http-8080-1] Error Message: Invalid username/password specified.2010-10-15 15:23:49,913 WARN [http-8080-1] ApiError: I'm pretty much out of ideas, any clue why it's getting invalid login?
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