LES 9.7.1 - Error on document upload by webservice

Nicola_Beghin

Hi everyone

I'm trying to troubleshoot a problem we're unable to solve before opening an OSS ticket.

I've developed a Java client using Enteprise Services (LL webservices) to batch upload a set of document from the end user PC. The program works ok against our lab servers but against the production server it stops on stressed letters (i.e. à,ù,ò).

We made a patch comparison from the lab system to the production one and got no clue (on the lab system only 5 patches are applied so it was really fast to point out the only one regarding LES, and that's already installed in the production environment).

The SOAP error we get is

ContentService.UploadContent() failed on the Livelink Server. No results were returned. Check the Livelink Server thread logs.

Any suggestion? We're stuck and don't know what to do anymore. The problem has been narrowed down to the stressed letters but can't figure out what configuration/LL bug is responsible for this behavior.

Kyle_Swidrovich

Hi Nicola,

Are you using the same web configuration for the production deployment as you were in test?
That is, have you explicitly stated UTF-8 encoding in the web.config / xml file?

Aside from that, the error message suggests checking Livelink Server thread logs.
Set wantLAPILogs=TRUE in the [options] section of the server's /config/opentext.ini file and Debug=2 in [general] (ensuring the Livelink Server service is stopped / started) and then try to reproduce the error.  Hopefully the /logs/thread#.out files on the server side will give you more insight into what the problem is.

Cheers,
Kyle