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uploadContent call result in SOAPFaultException

Dirk_Heidebrecht

We are trying to use the Java SDK to integrate with ECM. When trying to upload a document to a ECM folder, the following exception is found.

Would you please advise what that means?

javax.xml.ws.soap.SOAPFaultException: CacheUtil: Could not load requested cache object: ? (V{<'SegmentBlob'>})

at com.sun.xml.ws.fault.SOAP11Fault.getProtocolException(SOAP11Fault.java:189)

at com.sun.xml.ws.fault.SOAPFaultBuilder.createException(SOAPFaultBuilder.java:122)

at com.sun.xml.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:119)

at com.sun.xml.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:89)

at com.sun.xml.ws.client.sei.SEIStub.invoke(SEIStub.java:118)

at $Proxy39.uploadContent(Unknown Source)

Here's the codesnip for ContentService uploadContent call.

String contextID = dmService.createDocumentContext(node.getID(), filename, comments, advancedVersionControl, docMetaData);

OTAuthentication otAuth = new OTAuthentication();

otAuth.setAuthenticationToken(ecmToken);

FileAtts fileAttrs = new FileAtts();

fileAttrs.setFileName(filename);

fileAttrs.setFileSize(filesize);

fileAttrs.setModifiedDate(XMLGregorianCalendarConverter.asXMLGregorianCalendar(new Date()));

fileAttrs.setCreatedDate(XMLGregorianCalendarConverter.asXMLGregorianCalendar(new Date()));

// JAX-WS doesn't handle the headers automatically, need to manually add

WebServiceUtil.setSoapHeader((WSBindingProvider) dmService, otAuth, contextID, fileAttrs);

DataHandler dh = new DataHandler(new ByteArrayDataSource(content, "application/octet-stream"));

csService.uploadContent(dh);

Thanks

Tommy

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Comments

Kyle_Swidrovich

Hi Dirk,

That sounds like an error retrieving something from the LLCache database table on the Content Server side.

You’ll need to investigate this issue server-side.

Most likely details of the problem will be found within a combination of thread logs and connect logs.

Appropriate logging settings in the opentext.ini would therefore be:

[general]

Debug=2

[options]

wantLogs=TRUE

wantLAPILogs=TRUE

If nothing stands out, I would recommend contacting Customer Support and we can look into it further.

Cheers,

Kyle

Carsten_Kulms

This looks like the "contextID" does make its way to the server -- could it be the case that inWebServiceUtil.setSoapHeader((WSBindingProvider) dmService, otAuth, contextID, fileAttrs);you have to use "csService" (instead of "dmService") as you are about to call the content service (not the document service) for the upload?

Dirk_Heidebrecht

Hi Kyle,

My name is Tommy Wu. I am working for Dirk.

I edited the ini file. And restart World Wide Web Publishing service from Windows. Is it how to restart ECM?

I am not see the DEBUG lines in to les-services log. Just this

2012-06-21 19:23:09,7928 INFO [6] Culture: en-US

2012-06-21 19:23:09,7928 INFO [6] ---------------

2012-06-21 19:23:19,9891 WARN [3] Livelink error occurred

2012-06-21 19:23:19,9901 WARN [3] Status: 903101

2012-06-21 19:23:19,9901 WARN [3] Error Code: Core.CouldNotLoadMethodContext

2012-06-21 19:23:19,9901 WARN [3] Error Message: CacheUtil: Could not load requested cache object: ? (V{<'SegmentBlob'>})

2012-06-21 19:23:19,9901 WARN [3] ApiError: V{<'SegmentBlob'>}

Dirk_Heidebrecht

Hi Kirk,

Yes, after I changed it to csService. It uploaded the file!

But when I go to download it from ECM web interface, OTCS live link. It just download a livelink.exe program??

Tommy

Kyle_Swidrovich

Are you running with the latest cumulative update for Content Server using a supported browser?

BTW, the logging options I mentioned are for Content Server, not the web service itself.
If you are unfamiliar with the backend, you will probably have difficulty sorting out more complex web service problems.

Dirk_Heidebrecht

Yes, you are correct. I was using Chrome to download the file.

I can download it now from IE6

If I delete the file from OTCS, I got this. What does it mean?

Server did not respond

Content Server did not respond, or sent a document that contained no data.
Please try again. If the problem persists, contact your Content Server administrator.

Sorry, I am new to ECM.

I have a few more questions if you don't mind

1) The updateContent return a String containing the Object ID. Is there a way to get the WebDAV URL?

2) Is there a SDK method to download the file by WebDAV URL?

3) Can the same file be updated with another version? How can I check if the file with the same name already exist in the folder?

Thanks

Tommy

Dirk_Heidebrecht

I see I can check if the file is there by listNodes method call. But how can I increment the version when uploading the content. Currently, the server is return an exception.

javax.xml.ws.soap.SOAPFaultException: Dispatched service DocumentManagement threw exception ? : ?

at com.sun.xml.ws.fault.SOAP11Fault.getProtocolException(SOAP11Fault.java:189)

at com.sun.xml.ws.fault.SOAPFaultBuilder.createException(SOAPFaultBuilder.java:122)

at com.sun.xml.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:119)

at com.sun.xml.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:89)

at com.sun.xml.ws.client.sei.SEIStub.invoke(SEIStub.java:118)

at $Proxy39.uploadContent(Unknown Source)

Kyle_Swidrovich

Quoted d.heidebrecht@vwfsag.com on 2012-06-21 14:54:

Yes, you are correct. I was using Chrome to download the file.

I can download it now from IE6

If I delete the file from OTCS, I got this. What does it mean?

Server did not respond

Content Server did not respond, or sent a document that contained no data.
Please try again. If the problem persists, contact your Content Server administrator.

Sorry, I am new to ECM.

I have a few more questions if you don't mind

1) The updateContent return a String containing the Object ID. Is there a way to get the WebDAV URL?

2) Is there a SDK method to download the file by WebDAV URL?

3) Can the same file be updated with another version? How can I check if the file with the same name already exist in the folder?

Thanks

Tommy

"Server did not respond" means that there was typically a script crash on the server side due to an unhandled error exception.
You'd need to engage with Customer Support to have the trace*.out file (showing the stack trace) analyzed.

WebDAV data is not exposed through shipping web services, but you could always create your own web service that exposes this information.

Given a DataID, if the object is versionable, you can add a new version to the object using the AddVersion method of the DocumentManagement web service. You cannot replace the content of an existing version with something else; you can only add or remove versions to/from a node.

To check if a node with the same name exists under a given container, you can use the "getNodeByName" method to see if a node with a given name already exists under the container's ID.

Carsten_Kulms

Try DocumentManagement .addVersion or DocumentManagement .addVersionContext to add an additional version:https://knowledge.opentext.com/knowledge/cs.dll/fetch/2001/15080935/-15106263/15106294/16376487/17990637/17990649/17990650/18047148/javadoc/com/opentext/livelink/service/docman/DocumentManagement_JAXWS.html#addVersion(int, com.opentext.livelink.service.docman.Metadata, com.opentext.livelink.service.core.Attachment)

Dirk_Heidebrecht

OK, I am good with versioning now.

A few more questions:-

1) Which SDK method can I use to get the WebDAV URL from a node?

2) You said can develop my own method to download the document by WebDAV. Is it through HTTP Client call? How can I set the ecm authentication Token?

Carsten_Kulms

May I ask what your goal is?I wonder that you need the WEBDAV URL if you create a WS application -- you can download the document by WS also.As Kyle mentioned the WS do not provide a function to obtain the WebDAV URL for a node.

Dirk_Heidebrecht

There is another system that we need to interface with but it plans to return the WebDAV URL. If this not possible, then we will need to review the integration points between our system and theirs.

Kyle_Swidrovich

Looking at regular DAV URLs in Content Server, it looks like the format appears to be something like:

<protocol>://<host>/<virtualdir>/nodes/<nickname>/

protocol = http or https

host = hostname of the server hosting Content Server

virtualdir = web server virtual directory pointing to the /cgi directory of the Content Server installation

nickname = the “nickname” of the object in Content Server, as per the General tab of its Properties pages in the GUI

If you retrieve a node from Content Server (using getNode or one of the list methods) there is a property called “Nickname” that stores the nickname of the object.

You may be able to stitch together a DAV URL using that information…

Dirk_Heidebrecht

When invoking the deleteNode method to delete a document, the following SOAP exception is thrown. Is this also related to the server which I need to engage a support for this error?

javax.xml.ws.soap.SOAPFaultException: DocumentManagement.DeleteNode() failed on the Livelink Server. No results were returned. Check the Livelink Server thread logs.

at com.sun.xml.ws.fault.SOAP11Fault.getProtocolException(SOAP11Fault.java:189)

at com.sun.xml.ws.fault.SOAPFaultBuilder.createException(SOAPFaultBuilder.java:130)

at com.sun.xml.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:119)

at com.sun.xml.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:89)

at com.sun.xml.ws.client.sei.SEIStub.invoke(SEIStub.java:118)

at $Proxy36.deleteNode(Unknown Source)

Dirk_Heidebrecht

When making the HttpURLConnection to download the file by the URL, how can I set the token so that the call will still be authenticated?

Kyle_Swidrovich

Yes, that is correct.

Kyle_Swidrovich

I’m not sure why you’re trying to retrieve the item through the WebDAV URL.

Why not use the DocumentManagement web service to retrieve the file directly?

Dirk_Heidebrecht

There is another system that our application will integrate with. It seems that on WebDAV URL will be given. There is a server side process that needs to read the document. Therefore, I hope we can download the document by Http call and supply the necessary ecm token for authentication.

Carsten_Kulms

WEBDAV authentication is different to WS authentication.I wonder also how this approach will fit your requirements on auditing, access control, and probably other security aspects.Is WebDAV the only protocol that server side process can use to retrieve the content? Or could it use something simpler which can be provided by your WS application?Would it be an option your WS application provides the content to that background for processing (instead of granting it access to CS)?If not there may be other possible approaches allowing the background process to retrieve the content on its own but I am afraid such would be rather complex to meet appropriate security requirements.

eLink User

I think you can use the web service call

DocumentManagement#GetVersionContents(ID, versionNum)

to get it.

-st

From: eLink Entry: Content Web Services Forum [mailto:otdncontentwebservices971forum@elinkkc.opentext.com]
Sent: Freitag, 29. Juni 2012 14:07
To: eLink Recipient
Subject: RE RE RE RE RE uploadContent call result in SOAPFaultException 2 2

RE RE RE RE RE uploadContent call result in SOAPFaultException 2 2

Posted byckulms@opentext.com (Kulms, Carsten) On 06-28-2012 05:04

WEBDAV authentication is different to WS authentication.

I wonder also how this approach will fit your requirements on auditing, access control, and probably other security aspects.

Is WebDAV the only protocol that server side process can use to retrieve the content? Or could it use something simpler which can be provided by your WS application?
Would it be an option your WS application provides the content to that background for processing (instead of granting it access to CS)?
If not there may be other possible approaches allowing the background process to retrieve the content on its own but I am afraid such would be rather complex to meet appropriate security requirements.

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Topic:	uploadContent call result in SOAPFaultException
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