ELS 10.5 issue on Prod

Ederich_Koltzow

Hi Guys,

I’ve got a bit of an issue and I am struggling to fix it.

This error is only on Prod. Development is clean and runs smooth.

This is the error:

Getting category type failed!

An unknown error occurred. (ObjectTypeName=otx.sap.rm.SystemArchiveLink)

Error getting object type!

System.Web.Services.Protocols.SoapException

Actor:

Code: ELService.Operation.GetTypeFailed

Lang:

Node:

Role:

Detail: <detail>

<ns2:ELServiceFault xmlns:ns2="urn:elib.services.ecm.opentext.com">

<faultCode>ELService.Operation.GetTypeFailed</faultCode>

<message>Error getting object type!</message>

<entry>

<key>EVENT_ID</key>

</entry>

<entry>

<key>CAUSE_MESSAGES</key>

<value>Getting category type failed!|An unknown error occurred.|</value>

</entry>

<entry>

<key>ObjectTypeName</key>

<value>otx.sap.rm.SystemArchiveLink</value>

</entry>

</parameters>

</ns2:ELServiceFault>

</detail>

Any help would be great!

Thanks in advance.

Ederich Koltzow

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Comments

eLink User

From what it is saying you should check or visually confirm on the livelink server.You can do that in either of the two ways.

Using the MMC screen console you would login as an admin if this uses RCS.After a few moments of trying to get stable this screen should start showing individual services.One of them pertains to talking to livelink(content server). Inside there is a place for the Categories (it is probably called ELType or something liek that). Visually compare the tree in prod and this
If you like using livelink if you go to its server URL and say ?func=admin.index it should prompt you for a administrator password.Inside there is a location for what we call "Categories". If you are not familiar it will be System Administration->Open The Categories Volume.Inside there is the categories.
The elib mmc tool has ways to export and import categories.When I used to do this there were additional things done at the SAP side because two livelinks wont honor the dataid's(obejctid's) so the SAP admin would take the id's of the categories and do something to make sure the configuration works.

My info is at least 3 years old I have not looked at an elib implementation recently but the theory is the sap code is contacting java elib webservices of livelink.The opening of a ticket with as specialist is highly recommended because there is a lot of configuration one needs in the elib solution so it is not uncommon to overlook something like setting up of lapi drivers etc.

..Appu

I wonder how one could debug livelink if Fiddler, Wireshark and Softerra LDAP browser was not invented and not free

On Wed, Aug 20, 2014 at 6:41 AM, eLink Entry: Enterprise Library Services Forum <opentextenterpriselibraryservicesdiscussion@elinkkc.opentext.com> wrote:

ELS 10.5 issue on Prod Posted byekoltzow@datacentrix.co.za (Koltzow, Ederich)On 08/20/2014 07:37 AM

Hi Guys, I’ve got a bit of an issue and I am struggling to fix it. This error is only on Prod. Development is clean and runs smooth. This is the error: Getting category type failed! An unknown error occurred. (ObjectTypeName=otx.sap.rm.SystemArchiveLink) Error getting object type! System.Web.Services.Protocols.SoapException Actor: Code: ELService.Operation.GetTypeFailed Lang: Node: Role: Detail: <detail> <ns2:ELServiceFault xmlns:ns2="urn:elib.services.ecm.opentext.com"> <faultCode>ELService.Operation.GetTypeFailed</faultCode> <message>Error getting object type!</message> <parameters> <entry> <key>EVENT_ID</key> <value>Wed Aug 20 12:20:25 WAT 2014</value> </entry> <entry> <key>CAUSE_MESSAGES</key> <value>Getting category type failed!|An unknown error occurred.|</value> </entry> <entry> <key>ObjectTypeName</key> <value>otx.sap.rm.SystemArchiveLink</value> </entry> </parameters> </ns2:ELServiceFault> </detail> Any help would be great! Thanks in advance. Ederich Koltzow
[To post a comment, use the normal reply function]
Forum: Enterprise Library Services Forum
Content Server: Knowledge Center

Ederich_Koltzow

Thanks for the reply.

I am that guy that is doing the config on ELS, OTDS, AS and CS and i have never seen this error before.

Thanks Anyway.

eLink User

Then you have individual levels of logging in the MMC . At the livelink side you can do this as a livelink sysadmin would od

Debug=2

[options]

WantLapiLogs=true

Wantlogs=true

if the livelink server can be re-started and the fault re-attempted you should see some more info in the livelink thread logs.Support will then be able to tell you where the problem occurs.Sometimes you yourself would be able to figure out because the services will all be pinned with lapi.InvokeService and it will have a <InArgs and a <OutArgs

..Appu

I wonder how one could debug livelink if Fiddler, Wireshark and Softerra LDAP browser was not invented and not free

On Wed, Aug 20, 2014 at 8:05 AM, eLink Entry: Enterprise Library Services Forum <opentextenterpriselibraryservicesdiscussion@elinkkc.opentext.com> wrote:

Re ELS 10.5 issue on Prod Posted byekoltzow@datacentrix.co.za (Koltzow, Ederich)On 08/20/2014 09:03 AM

Thanks for the reply. I am that guy that is doing the config on ELS, OTDS, AS and CS and i have never seen this error before. Thanks Anyway.
[To post a comment, use the normal reply function]
Topic: ELS 10.5 issue on Prod
Forum: Enterprise Library Services Forum
Content Server: Knowledge Center

Ederich_Koltzow

Whooohooooo i FIXED the error a different way.

but it's working now.

Thanks.

Deb Sircar

please can you post how this issue was resolved

thanks

Deb

Ederich Koltzow

Hi All,

This was the error that i got.

And this is how i solved it:

On CS I created a Archive Storage Provider and as soon as I saved it, a certificate was send to the Admin client on archive server side in the pool that was created for CS. I then enabled the cerificate and it was fixed.

Kind Regards,

Ederich Koltzow