ECMLink Service ERROR Failed to establish OTDS integration state Server did not accept open request

Hi all,

We have an ECM for SAP 10.5 system including AS, OTDS, ES in one server and CS, CWS in another server. We have finished configured ECMLink for SAP but when we run the Diagnostic Program it states that ECMLink Service cannot be executed. I have checked the Port Configuration and HTTP Connection to other system in SM59 but cannot found any issues.

Any suggestion is highly appreciated.

ps: here are the ecmlink.log

2015-03-17 14:27:53,646 INFO [localhost-startStop-2] ---------------
2015-03-17 14:27:53,646 INFO [localhost-startStop-2] ECMLink service stopped
2015-03-17 14:27:53,646 INFO [localhost-startStop-2] ---------------
2015-03-17 14:30:23,454 INFO [localhost-startStop-1] ---------------
2015-03-17 14:30:23,454 INFO [localhost-startStop-1] Manifest-Version: 1.0
2015-03-17 14:30:23,454 INFO [localhost-startStop-1] Implementation-Version: 10.5.0.315
2015-03-17 14:30:23,454 INFO [localhost-startStop-1] Implementation-Vendor: Open Text Corporation
2015-03-17 14:30:23,454 INFO [localhost-startStop-1] Implementation-Name: otsapxecm
2015-03-17 14:30:23,454 INFO [localhost-startStop-1] productid: 301
2015-03-17 14:30:23,454 INFO [localhost-startStop-1]
2015-03-17 14:30:23,454 INFO [localhost-startStop-1] Java Version: 1.7.0, Oracle Corporation
2015-03-17 14:30:23,454 INFO [localhost-startStop-1] Java VM: Java HotSpot(TM) 64-Bit Server VM, mixed mode
2015-03-17 14:30:23,454 INFO [localhost-startStop-1] Java Max Heap Size: 4225236992
2015-03-17 14:30:23,454 INFO [localhost-startStop-1] Java Home: C:\Program Files\Java\jre7
2015-03-17 14:30:23,454 INFO [localhost-startStop-1] Java Endorsed Dirs: C:\Tomcat 7.0\endorsed
2015-03-17 14:30:23,454 INFO [localhost-startStop-1] Java IO TempDir: C:\Tomcat 7.0\temp
2015-03-17 14:30:23,454 INFO [localhost-startStop-1] Java Default Encoding: Cp1252
2015-03-17 14:30:23,454 INFO [localhost-startStop-1] Java Boot Path: C:\Program Files\Java\jre7\lib\resources.jar;C:\Program Files\Java\jre7\lib\rt.jar;C:\Program Files\Java\jre7\lib\sunrsasign.jar;C:\Program Files\Java\jre7\lib\jsse.jar;C:\Program Files\Java\jre7\lib\jce.jar;C:\Program Files\Java\jre7\lib\charsets.jar;C:\Program Files\Java\jre7\classes
2015-03-17 14:30:23,454 INFO [localhost-startStop-1] Java Class Path: C:\Tomcat 7.0\bin\bootstrap.jar;C:\Tomcat 7.0\bin\tomcat-juli.jar
2015-03-17 14:30:23,454 INFO [localhost-startStop-1] Java Lib Path: C:\Tomcat 7.0\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\Program Files\Common Files\Open Text\Spawner\bin;D:\oracle\product\11.2.0\dbhome_1\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;;.
2015-03-17 14:30:23,454 INFO [localhost-startStop-1] Java Env Path: null
2015-03-17 14:30:23,454 INFO [localhost-startStop-1] OS: Windows Server 2008 R2 6.1 (amd64)
2015-03-17 14:30:23,454 INFO [localhost-startStop-1] User: OPENTEXTQA$
2015-03-17 14:30:23,454 INFO [localhost-startStop-1] User Home: C:\
2015-03-17 14:30:23,454 INFO [localhost-startStop-1] User Working Dir: C:\Tomcat 7.0
2015-03-17 14:30:23,454 INFO [localhost-startStop-1] Server Timezone: Indochina Time
2015-03-17 14:30:23,454 INFO [localhost-startStop-1] Server Now: Tue Mar 17 14:30:23 ICT 2015
2015-03-17 14:30:23,454 INFO [localhost-startStop-1] ---------------
2015-03-17 14:30:23,454 INFO [localhost-startStop-1] ECMLink service started
2015-03-17 14:30:23,454 INFO [localhost-startStop-1] ---------------
2015-03-17 14:31:44,317 WARN [http-bio-8080-exec-8] Server did not accept open request
com.opentext.api.LLIOException: Server did not accept open request
   at com.opentext.api.LLConnectRouter.receiveOpenResponse(Unknown Source)
   at com.opentext.api.LLConnect.executeTraditional(Unknown Source)
   at com.opentext.api.LLConnect.execute(Unknown Source)
   at com.opentext.api.LAPI_SERVICE.InvokeService(LAPI_SERVICE.java:115)
   at com.opentext.api.LAPI_SERVICE.InvokeService(LAPI_SERVICE.java:48)
   at com.opentext.livelink.service.core.Authentication.getOTDSServer(Authentication.java:311)
   at com.opentext.livelink.service.core.jaxws.OTDSUtils.getOtdsClient(OTDSUtils.java:39)
   at com.opentext.livelink.service.core.jaxws.ServiceRequestHandler.handleMessage(ServiceRequestHandler.java:184)
   at com.opentext.livelink.service.core.jaxws.ServiceRequestHandler.handleMessage(ServiceRequestHandler.java:34)
   at com.sun.xml.ws.handler.HandlerProcessor.callHandleMessage(HandlerProcessor.java:297)
   at com.sun.xml.ws.handler.HandlerProcessor.callHandlersRequest(HandlerProcessor.java:140)
   at com.sun.xml.ws.handler.ServerSOAPHandlerTube.callHandlersOnRequest(ServerSOAPHandlerTube.java:138)
   at com.sun.xml.ws.handler.HandlerTube.processRequest(HandlerTube.java:127)
   at com.sun.xml.ws.api.pipe.Fiber.__doRun(Fiber.java:1063)
   at com.sun.xml.ws.api.pipe.Fiber._doRun(Fiber.java:979)
   at com.sun.xml.ws.api.pipe.Fiber.doRun(Fiber.java:950)
   at com.sun.xml.ws.api.pipe.Fiber.run(Fiber.java:764)
   at com.sun.xml.ws.api.pipe.Fiber.start(Fiber.java:425)
   at com.sun.xml.ws.server.WSEndpointImpl.processAsync(WSEndpointImpl.java:349)
   at com.sun.xml.ws.server.WSEndpointImpl.process(WSEndpointImpl.java:359)
   at com.sun.xml.ws.transport.http.HttpAdapter.invokeAsync(HttpAdapter.java:530)
   at com.sun.xml.ws.transport.http.servlet.ServletAdapter.invokeAsync(ServletAdapter.java:206)
   at com.sun.xml.ws.transport.http.servlet.WSServletDelegate.doGet(WSServletDelegate.java:159)
   at com.sun.xml.ws.transport.http.servlet.WSServletDelegate.doPost(WSServletDelegate.java:194)
   at com.sun.xml.ws.transport.http.servlet.WSServlet.doPost(WSServlet.java:80)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
   at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:502)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:100)
   at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:953)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:409)
   at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1044)
   at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607)
   at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:313)
   at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
   at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
   at java.lang.Thread.run(Unknown Source)
2015-03-17 14:31:44,332 ERROR [http-bio-8080-exec-8] Failed to establish OTDS integration state: Server did not accept open request

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Comments

David_St-Onge

Please open a ticket by Customer Support.

Eric Stolwijk

Did you get further with OpenText Support and is the issue solved? I'm experiencing the same issue.

Kind regards,

Eric

Phuong_Le_Huy

Hi,

I have verified and find out the root cause of this error in our system. Actually the SAP ERP call to Enterprise Services, ECMLink service in this case. When it connects to ECMLink Service in Archive Server it uses a SAP Single Sign On ticket to validate with Opentext Directory Service to get authentication before it is approved to call ECMLink service and we have the problem with SAP SSO library version in AS Server. Pls. check ot-elib.log and verify if the flowing error exists:

com.opentext.otds.client.WebServiceOtdsCallerV2 -- Error validating SAP token

Encountered exception validating SAP Token. Details: MySapEvalLogonTicketEx failed: standard error= 5, ssf error= 27 Exception

Then follows the guide: https://knowledge.opentext.com/knowledge/cs.dll?func=ll&objId=55655596&objAction=ArticleView to update the version of SAP SSO library

and follow this guide to check for log of SAP SSO validation in AS:

https://knowledge.opentext.com/knowledge/cs.dll/Open/24605641

Eric Stolwijk

Thanks for the information! We were able to resolve the issue as well and everything is working fine.

Kind regards, Eric

Chu Khanh Hoa

Can you share how did you resolove this issue? We have checked and pass the error with single sign on but there is still error for connection from ECMLink Service to OTD Service. Thanks

: Could not access server
   at com.opentext.api.LLConnect.createSocket(Unknown Source)
   at com.opentext.api.LLConnect.executeTraditional(Unknown Source)
   at com.opentext.api.LLConnect.execute(Unknown Source)
   at com.opentext.api.LAPI_SERVICE.InvokeService(LAPI_SERVICE.java:115)
   at com.opentext.api.LAPI_SERVICE.InvokeService(LAPI_SERVICE.java:48)
   at com.opentext.livelink.service.core.Authentication.getOTDSServer(Authentication.java:311)
   at com.opentext.livelink.service.core.jaxws.OTDSUtils.getOtdsClient(OTDSUtils.java:39)
   at com.opentext.livelink.service.core.jaxws.ServiceRequestHandler.handleMessage(ServiceRequestHandler.java:184)
   at com.opentext.livelink.service.core.jaxws.ServiceRequestHandler.handleMessage(ServiceRequestHandler.java:34)
   at com.sun.xml.ws.handler.HandlerProcessor.callHandleMessage(HandlerProcessor.java:297)
   at com.sun.xml.ws.handler.HandlerProcessor.callHandlersRequest(HandlerProcessor.java:140)
   at com.sun.xml.ws.handler.ServerSOAPHandlerTube.callHandlersOnRequest(ServerSOAPHandlerTube.java:138)
   at com.sun.xml.ws.handler.HandlerTube.processRequest(HandlerTube.java:127)
   at com.sun.xml.ws.api.pipe.Fiber.__doRun(Fiber.java:1063)
   at com.sun.xml.ws.api.pipe.Fiber._doRun(Fiber.java:979)
   at com.sun.xml.ws.api.pipe.Fiber.doRun(Fiber.java:950)
   at com.sun.xml.ws.api.pipe.Fiber.run(Fiber.java:764)
   at com.sun.xml.ws.api.pipe.Fiber.start(Fiber.java:425)
   at com.sun.xml.ws.server.WSEndpointImpl.processAsync(WSEndpointImpl.java:349)
   at com.sun.xml.ws.server.WSEndpointImpl.process(WSEndpointImpl.java:359)
   at com.sun.xml.ws.transport.http.HttpAdapter.invokeAsync(HttpAdapter.java:530)
   at com.sun.xml.ws.transport.http.servlet.ServletAdapter.invokeAsync(ServletAdapter.java:206)
   at com.sun.xml.ws.transport.http.servlet.WSServletDelegate.doGet(WSServletDelegate.java:159)
   at com.sun.xml.ws.transport.http.servlet.WSServletDelegate.doPost(WSServletDelegate.java:194)
   at com.sun.xml.ws.transport.http.servlet.WSServlet.doPost(WSServlet.java:80)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
   at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:502)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:100)
   at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:953)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:409)
   at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1044)
   at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607)
   at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:313)
   at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
   at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
   at java.lang.Thread.run(Unknown Source)
Caused by: java.net.ConnectException: Connection refused: connect
   at java.net.DualStackPlainSocketImpl.connect0(Native Method)
   at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
   at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
   at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
   at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
   at java.net.PlainSocketImpl.connect(Unknown Source)
   at java.net.SocksSocketImpl.connect(Unknown Source)
   at java.net.Socket.connect(Unknown Source)
   at java.net.Socket.connect(Unknown Source)
   at java.net.Socket.<init>(Unknown Source)
   at java.net.Socket.<init>(Unknown Source)
   ... 46 more
2015-06-04 17:28:32,197 ERROR [http-bio-8080-exec-3] Failed to establish OTDS integration state: Could not access server

eLink User

Please open a ticket by Customer Support.

Regards

Ursula

From: eLink Entry: Enterprise Library Services Forum [mailto:opentextenterpriselibraryservicesdiscussion@elinkkc.opentext.com]
Sent: Donnerstag, 4. Juni 2015 12:54
To: eLink Recipient
Subject: ECMLink Service ERROR Failed to establish OTDS integration state Server did not accept open request 2

ECMLink Service ERROR Failed to establish OTDS integration state Server did not accept open request 2

Posted byhoack@fpt.com.vn (Khanh Hoa, Chu) On 06/04/2015 06:48 AM

Can you share how did you resolove this issue? We have checked and pass the error with single sign on but there is still error for connection from ECMLink Service to OTD Service. Thanks

[To post a comment, use the normal reply function]
Topic:	ECMLink Service ERROR Failed to establish OTDS integration state Server did not accept open request
Forum:	Enterprise Library Services Forum
Content Server:	Knowledge Center

Eric Stolwijk

Hi,

We are running into the same issue with the ECMLink service. The Single Sign-On is working, but we also get the error "Could not access server".

Did you get this resolved with OpenText Customer support? In case yes, could you please explain the solution, of not yet, would it be possible to get the ticket number as reference use for our error as well.Perhaps this offers some more insights for Customer Support te resolve the issue.

Kind regards,

Eric

Andreas_Probst

This error message means, that the Content Server cannot be accessed at configured host:port (typically 2099).

Both values are configured in the EL configuration (see "C:\ProgramData\OpenText\Elib\config\elservice.json", keys contentserver.host and contentserver.port).

Eric Stolwijk

Hi Andreas,

Thanks for your response. I've tried this, but the values are correct already. I've tried them with and without the FQDN, but the issue keeps arrising.

Any ideas further where to look? I'm able to login to Content Server with the integrated OTDS application. This is not SSO, but it requests the users account. For SAP this should go through the SAP SSO Handler which is also configured and seems to be working.

Kind regards,

Eric

eLink User

No, I’m afraid no further ideas.

Please contact the Open Text Customer Support to get this analyzed and resolved.

Andreas Probst

From: eLink Entry: Enterprise Library Services Forum [mailto:opentextenterpriselibraryservicesdiscussion@elinkkc.opentext.com]
Sent: Freitag, 18. Dezember 2015 16:41
To: eLink Recipient
Subject: RE ECMLink Service ERROR Failed to establish OTDS integration state Server did not accept open request 2

RE ECMLink Service ERROR Failed to establish OTDS integration state Server did not accept open request 2

Posted by Stolwijk, Eric On 12/18/2015 10:36 AM

Hi Andreas,

Thanks for your response. I've tried this, but the values are correct already. I've tried them with and without the FQDN, but the issue keeps arrising.

Kind regards,

Eric

Perlance Gillespie

Hi all,

i ran into this issue also...what i found to resolve this in my case was to update the web.xml file located in the tomcat directory

...\webapps\otsapxecm\WEB-INF\web.xml

replace localhost with your content server address

<context-param>
       <param-name>LivelinkServer</param-name>
       <param-value>localhost</param-value>
   </context-param>
   <context-param>
       <param-name>LivelinkServerPort</param-name>
       <param-value>2099</param-value>
   </context-param>

cheers

perl.