SAP ILM issue

Hi Team,

We are trying to configure SAP ILM scenario using ELM. We have installed Archive Server, Admin Client, Directory Services, Content server (All 10.5) using the master setup.

When we try to test the ILM installation folder gets created but when trying to add files using below it gives the error's as below.

tester -h <server ip> -p 8080 -v ILMapp -u ILMWebDAVUser -pwd ****-mode commands
tester -h <server ip> -p 8080 -v ILMapp -u otadmin@otds.admin -pwd **** -mode commands
PUT /tstFolder/tstFile.txt \ tst_doc.txt

Trying to create document '/tstFolder/tstFile.txt' from local file 'D:\tst_doc.txt'
ERROR: PUT: 400 Bad Request

and the
Error details in “ot-elib.log”…
Caused by: com.opentext.ecm.services.entlib.ELServiceException: Illegal content length value!<Wed Jul 29 12:40:40 IST 2015> [{error_namespace=ELService, Value=-1, BlobName=tstFile.txt, error_code=IllegalContentLength, error_category=Data}]
at com.opentext.ecm.services.entlib.impl.ELService.writeComponents(ELService.java:15613)
at com.opentext.ecm.services.entlib.impl.ELService.createItemImpl(ELService.java:3227)
at com.opentext.ecm.services.entlib.impl.ELService.createItem(ELService.java:2999)
at com.opentext.ecm.services.ilm.viewengine.elib.Elib.createItem(Elib.java:924)
... 37 more

The size of file we are trying to upload is just 1 MB so do will still need to modify the chunk file size content length settings.

Kindly suggest.

Thanks,

Ankur

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Comments

U4711

Hi Ankur,
it looks like you did not configure an Archive Storage Provider (and, maybe a storage provider rule) as described in
https://knowledge.opentext.com/knowledge/piroot/el/v100500/el-ggd/en/html/sapilmcreatelogicalar.htm.

Please review that paragraph carefully and check your configuration accordingly.
Uwe

Quoted Ankur Jain on 07/29/2015 02:54 PM:

Hi Team,

We are trying to configure SAP ILM scenario using ELM. We have installed Archive Server, Admin Client, Directory Services, Content server (All 10.5) using the master setup.

When we try to test the ILM installation folder gets created but when trying to add files using below it gives the error's as below.

Trying to create document '/tstFolder/tstFile.txt' from local file 'D:\tst_doc.txt'
ERROR: PUT: 400 Bad Request

The size of file we are trying to upload is just 1 MB so do will still need to modify the chunk file size content length settings.

Kindly suggest.

Thanks,

Ankur

Ankur Jain

Hi Uwe,

Thanks for your response. We have already followed the steps as mentioned in Link shared by you.

Also when I tried using the Chrome extension Postam and tried adding a document by sending a request the document got added perfectly in the ELM workspace in the storage specuifed in Archive server under the specified folder.

Only thing I want to check is "Define the archive ID:" here we have specified the name of the logical archive as value. Could this be an issue ? If Yes how can I find the logical archive ID ?

Thanks,

Ankur

U4711

Hi Ankur,

the archive name is the same as the archive id.

Is your issue solved then?

If not, please set log levels of Metadata Service and ILM to TRACE. Then run the tester in verification mode (without -mode commands) and collect the tester.log. Finally reproduce the issue and again collect tester.log and attach them together with ot-elib.log.

Uwe

Ankur Jain

Hi Uwe,

Please find attached the logs created as per your advice. We made the log levels of logging.ILM.level to TRACE and logging.WebDAV.level to TRACE.

In the attached files the folder Without Command Mode Logs has logs without the command mode and then the Command Mode Logs folder has logs with our scenario replicated. We have also attached the test utility cmd run command lines.

I am not sure which is the metadata service you have asked to refer. Can you provide details on it.

Kindly suggest.

Thanks,

Ankur

SAP ILM.zip

U4711

Hi Ankur,

The tool reported
Configure a valid classification for ILM or configure a default classification in CS and set 'ILM.SkipSetClassification'.
Please fix that according to https://knowledge.opentext.com/knowledge/piroot/el/v100500/el-ggd/en/html/sapilmhold.htm.
The Metadata Service's loglevel is defined by the config setting logging.ELIB.level.

Regards

Uwe

Ankur Jain

Hi Uwe,

Thanks for your inputs. We did setup the classification you mentioned but the issue of document addition still persists.

Attached are the new logs.

Thanks,

Ankur

log_files_KC_forum.zip

U4711

Hi Ankur,

would you please either

define a storage provider rule which puts all ILM documents into an Archive Storage Provider or
add a config setting elservice.enableSimpleObjectOptimization with value true and restart tomcat.

If that does not solve the problem, please open a ticket at OpenText customer support.

Regards
Uwe

Ankur Jain

Hi Uwe,

Many thanks for your help the setting elservice.enableSimpleObjectOptimization with value true and restart tomcat did the trick for us and resolved our issue.

The storage provider was already setup by us.

Thanks and Regards,

Ankur Jain

Quoted Uwe Geisert on 07/31/2015 04:07 PM:

Hi Ankur,

would you please either

define a storage provider rule which puts all ILM documents into an Archive Storage Provider or
add a config setting elservice.enableSimpleObjectOptimization with value true and restart tomcat.

If that does not solve the problem, please open a ticket at OpenText customer support.

Regards
Uwe

Ankur Jain

Hi Uwe,

There is a small query also then whenever we upload any document be it txt or docx its MIME type gtes as Octate-Stream and not the actual one. Is this a normal behavior or we need to add some settings.

Thanks,

Ankur

U4711

Hi Ankur,

ILM is based on WebDAV, so MIME types are supported.

The tester tool however keeps it simple and always uses Enterprise Library's default MIME type application/octet-stream.

Regards

Uwe

From: eLink Entry: Enterprise Library Services Forum [mailto:opentextenterpriselibraryservicesdiscussion@elinkkc.opentext.com]
Sent: Freitag, 31. Juli 2015 19:35
To: eLink Recipient
Subject: SAP ILM issue

SAP ILM issue

Posted byankur.jain2@cognizant.com (Jain, Ankur) On 07/31/2015 01:33 PM

Hi Uwe,

Thanks,

Ankur

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Topic:	SAP ILM issue
Forum:	Enterprise Library Services Forum
Content Server:	Knowledge Center