CreateDocumentContext, Could not add the value to memcached

Huazhen_Ma

Any idea about the cause of the error? Document can be uploaded from UI.

Request message:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:urn="urn:api.ecm.opentext.com" xmlns:urn1="urn:DocMan.service.livelink.opentext.com">
   <soapenv:Header>
      <urn:OTAuthentication><urn:AuthenticationToken>${AuthenticateUser#Response#declare namespace ns1='urn:Core.service.livelink.opentext.com'; //ns1:AuthenticateUserResponse[1]/ns1:AuthenticateUserResult[1]}</urn:AuthenticationToken></urn:OTAuthentication>
   </soapenv:Header>
   <soapenv:Body>
      <urn1:CreateDocumentContext>
         <urn1:parentID>95387</urn1:parentID>
         <urn1:name>test2222.txt</urn1:name>
         <urn1:advancedVersionControl>false</urn1:advancedVersionControl>
      </urn1:CreateDocumentContext>
   </soapenv:Body>
</soapenv:Envelope>

Response message:

<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">
   <s:Body>
      <s:Fault>
         <faultcode xmlns:a="urn:DocMan.service.livelink.opentext.com">a:DocMan.ErrorSavingMethodContext</faultcode>
         <faultstring xml:lang="en-SG">Could not add the value to memcached.: 564257679</faultstring>
      </s:Fault>
   </s:Body>
</s:Envelope>

Appu_Nair1

If you havenot already reached to support I would do this if it is an ongoing or transient error.

1. On the Livelink server that is receiving your LAPI/WSAPI request put DEBUG=2,wanlogs=true,wantlapilogs=true and collect the fault again and send it to OT support support@opentext.com.
2. The error indicates misconfiguration of MEMCACHED which is resident mostly on 'Admin' servers in your org.If you are the administartor of the system look into the SOV and find if memcached processes say and stay green.