CWS - 'OTDS username and password are required’

When i use AuthenticationClient authClient = new AuthenticationClient(); to connec to CWS i get an authentication token back but when i try to do anything else , for example: DocumentManagementClient.getNode, I'm getting the error 'OTDS username and password are required.’

I tried using the OTDS authentication instead and again, I'm able to authenticate and get a token back but when i try to validate the user AuthenticationClient.ValidateUser i get the following error:
'{Error validating a ticket. com.opentext.otds.OtdsException: com.opentext.otds.OtdsException : Invalid MAC on encrypted byte array [OTDS 1023]}'

Has anyone ran into this issue?

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Jean-Francois Larente

You need to look at how your CWS Authentication service is configured:

<OT_HOME>\webservices\dotnet\cws web.config

</security>

</binding>

</basicHtpBinding>

</bindings>

<!-- SSL disabled

<endpoint address="" binding="basicHttpBinding" bindingConfiguration="AuthenticationBinding_SSL"

bindingNamespace="urn:Core.service.livelink.opentext.com"

contract="OpenText.Livelink.Service.Core.IAuthentication_WCF" />

-->

</service>

</services>

In your application’s web/app.config:

(only showing CWS Authentication config – not OTDS)

<bindingname="BasicHttpBinding_Authentication" />

</basicHttpBinding>

</bindings>

<endpointaddress="http://hostname/cws/Authentication.svc"binding="basicHttpBinding"bindingConfiguration="BasicHttpBinding_Authentication"contract="ECMService.Authentication"name="BasicHttpBinding_Authentication" />

Once you have your OTDS auth token you should be able to call:

var cwsClient = new CWS.AuthenticationClient();

var ecmToken = cwsClient.ValidateUser(otdsUserAuth.AuthenticationToken);

Let me know if this works out for you.

J.F.

From: eLink Entry: Content Web Services Forum [mailto:otdncontentwebservices971forum@elinkkc.opentext.com]
Sent: February-11-16 9:35 AM
To: eLink Recipient
Subject: CWS - 'OTDS username and password are required’

CWS - 'OTDS username and password are required’

Posted by Ramirez, Mery On 02/11/2016 09:32 AM

When i use AuthenticationClient authClient =new AuthenticationClient(); to connec to CWS i get an authentication token back but when i try to do anything else , for example:DocumentManagementClient.getNode, I'm getting the error 'OTDS username and password are required.’

I tried using the OTDS authentication instead and again, I'm able to authenticate and get a token back but when i try to validate the userAuthenticationClient.ValidateUser i get the following error:
'{Error validating a ticket. com.opentext.otds.OtdsException: com.opentext.otds.OtdsException : Invalid MAC on encrypted byte array [OTDS 1023]}'

Has anyone ran into this issue?

[To post a comment, use the normal reply function]
Forum:	Content Web Services Forum
Content Server:	Knowledge Center

Jean-Francois Larente

I copied the wrong line, it’s not AdminService Binding rather:

</security>

</binding>

From: eLink Entry: Content Web Services Forum [mailto:otdncontentwebservices971forum@elinkkc.opentext.com]
Sent: February-11-16 10:01 AM
To: eLink Recipient
Subject: RE CWS - 'OTDS username and password are required’

RE CWS - 'OTDS username and password are required’

Posted by Larente, Jean-Francois On 02/11/2016 10:00 AM

You need to look at how your CWS Authentication service is configured:

<OT_HOME>\webservices\dotnet\cws web.config

</security>

</binding>

</basicHtpBinding>

</bindings>

<!-- SSL disabled

<endpoint address="" binding="basicHttpBinding" bindingConfiguration="AuthenticationBinding_SSL"

bindingNamespace="urn:Core.service.livelink.opentext.com"

contract="OpenText.Livelink.Service.Core.IAuthentication_WCF" />

-->

</service>

</services>

In your application’s web/app.config:

(only showing CWS Authentication config – not OTDS)

<bindingname="BasicHttpBinding_Authentication" />

</basicHttpBinding>

</bindings>

Once you have your OTDS auth token you should be able to call:

var cwsClient =new CWS.AuthenticationClient();

var ecmToken = cwsClient.ValidateUser(otdsUserAuth.AuthenticationToken);

Let me know if this works out for you.

J.F.

CWS - 'OTDS username and password are required’

Posted by Ramirez, Mery On 02/11/2016 09:32 AM

When i use AuthenticationClient authClient =new AuthenticationClient(); to connec to CWS i get an authentication token back but when i try to do anything else , for example:DocumentManagementClient.getNode, I'm getting the error 'OTDS username and password are required.’

I tried using the OTDS authentication instead and again, I'm able to authenticate and get a token back but when i try to validate the userAuthenticationClient.ValidateUser i get the following error:
'{Error validating a ticket. com.opentext.otds.OtdsException: com.opentext.otds.OtdsException : Invalid MAC on encrypted byte array [OTDS 1023]}'

Has anyone ran into this issue?

[To post a comment, use the normal reply function]
Forum:	Content Web Services Forum
Content Server:	Knowledge Center

[To post a comment, use the normal reply function]
Topic:	CWS - 'OTDS username and password are required’
Forum:	Content Web Services Forum
Content Server:	Knowledge Center

Jean-Francois Larente

I encountered the same error. Turns out my endpoints were messed up - I was pointing to our staging OTDS server but then trying to access our development Content Server - sounds silly, but something to check - ensure that the OTDS Server you're getting the ticket from is the one configured for your Content Server instance.

The following code works with Content Server 2015-12 and OTDS 10.5 Patch 7

var otdsClient = new OTDS.AuthenticationClient();

var otdsAuth = new OTDS.OTAuthentication();

var response= otdsClient.Authenticate(ref otdsAuth, "user", "password");

var otAuth = new OTAuthentication();

AuthenticationClient cwsAuth = new AuthenticationClient();

var token= cwsAuth.ValidateUser(otdsAuth.AuthenticationToken);

otAuth.AuthenticationToken = token;

DocumentManagementClient client = new DocumentManagementClient();

var nodes = client.ListNodes(ref otAuth, 2004, true);

Me Ra

If this helps anyone, in my case, it turned out to be an (infrastructure) load balancing issue. The tserver that was issuing the token was not always the same server that would use the token so it was treating it as an invalid token.

Dimple_Warke

Hi, Can you please let know how this issue with load balancing was resolved ? We have two front end servers and we are facing a similar error 'OTDS Username Password required' on one of the server, where as on the second front end server the webservice runs fine.

Really appreciate your help! Thanks

Ankur_Grover

Has anyone resolved this issue. I am also facing same issue with load balancer we are using two front end servers

AKropp

There’s generally two answers when it comes to load balancers:

1) Bypass it entirely. Some customers choose a dedicated instance to deal with all their webservice traffic.

2) Configure sticky sessions at the LB. That way the same server that handled the auth request is the one that gets the subsequent requests with the token it issued.

Pros and cons to both approaches, and OT doesn’t really have a specific recommendation. It’s entirely up to you and your use case.

From: eLink Entry: Content Web Services Forum [mailto:otdncontentwebservices971forum@elinkkc.opentext.com]
Sent: Tuesday, August 1, 2017 1:59 PM
To: eLink Recipient <devnull@elinkkc.opentext.com>
Subject: CWS - 'OTDS username and password are required’

CWS - 'OTDS username and password are required’

Posted by Grover, Ankur On 08/01/2017 01:54 PM

Has anyone resolved this issue. I am also facing same issue with load balancer we are using two front end servers

[To post a comment, use the normal reply function]
Topic:	CWS - 'OTDS username and password are required’
Forum:	Content Web Services Forum
Content Server:	Knowledge Center CS16

Igor Zottich

Hi Ankur,

How are you connecting to the CS?

As you know to be able to do any operations on the CS you will first need to login.

Once logged in unless you are using SSO, you will need to enable the sticky bit on the DNS so to stay on the server to which you have done the first connection. If the DNS uses the round robin, your login will be done on server 1 and then the second call will be done on server 2 which would ask you to login since it doesn’t have the user’s session (which is on server 1).

Hope this helps.

Cordialmente

Igor Zottich

Technical Account Manager

logo5M

IgorZottich@5MInformatica.it

Via Cristoforo Colombo , 456 – 00144 Roma

TEL. +39 06 54224774

FAX. +39 06 54223196

CEL. +39 377 5533416

Da: eLink Entry: Content Web Services Forum [mailto:otdncontentwebservices971forum@elinkkc.opentext.com]
Inviato: martedì 1 agosto 2017 19:59
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Oggetto: CWS - 'OTDS username and password are required’

CWS - 'OTDS username and password are required’

Posted by Grover, Ankur On 08/01/2017 01:54 PM

Has anyone resolved this issue. I am also facing same issue with load balancer we are using two front end servers

[To post a comment, use the normal reply function]
Topic:	CWS - 'OTDS username and password are required’
Forum:	Content Web Services Forum
Content Server:	Knowledge Center CS16

Ankur_Grover

Thanks Guys,

When checked on load balancer the junctions were created as stateless. its working after converting them to stateful.