Error Retrieving document from Archive server

Hi All,

One document is not getting opened from SAP portal. We checked in archive server and 'E04C485928EAD648E100000095B8AE95' this archive document ID is present in Archive server. But in Archive server(as.log) logs we can see the below error . Looks like its related to Enterprise library. Please help to understand

2017-07-10 12:13:09,567 WARN [http-bio-8080-exec-3046] com.opentext.ecm.services.icsrecord.icselib.ICSToELIB -- getCachedVariantInfo(): elib item could not be found E04C485928EAD648E100000095B8AE95@RE
2017-07-10 12:13:09,567 ERR   [http-bio-8080-exec-3046] com.opentext.ecm.lea.protocol.al.ALOutput -- logException Caught exception of type com.opentext.ecm.lea.common.ICSException: (ELIB:6101) The enterprise library service returned an error: code=ELIB:Record.NotFound, message=Inconsistent item marked as record, but not known by EnterpriseLibrary module.
com.opentext.ecm.lea.common.ALException: (ICS:0001) Caught exception of type com.opentext.ecm.lea.common.ICSException: (ELIB:6101) The enterprise library service returned an error: code=ELIB:Record.NotFound, message=Inconsistent item marked as record, but not known by EnterpriseLibrary module.
   at com.opentext.ecm.lea.protocol.al.ALRequest.throwALException(ALRequest.java:912)
   at com.opentext.ecm.lea.protocol.al.ALRequest.runRequest(ALRequest.java:818)
   at com.opentext.ecm.lea.protocol.al.ALRequest.service(ALRequest.java:453)

In OT lib logs , we can see below error.

2017-07-10 14:52:28,227 TRACE [http-bio-8080-exec-11194] com.opentext.livelink.service.core.jaxws.JAXWSRequestContext -- Returning lesToken from OTDS ticket = 48BMijl5zq2crF7CyHTLBdGDyEOIqTgunisr%2FakWbWE%3D
2017-07-10 14:52:28,321 TRACE [http-bio-8080-exec-11194] com.opentext.livelink.service.docman.DocumentManagement -- end:   DocumentManagement.getNodeByPath()
2017-07-10 14:52:28,461 INFO [http-bio-8080-exec-11194] com.opentext.ecm.lea.kernel.bridge.DSBridgeService -- createURLFromObjects URL: http://orex-as.bp.com:8080/archive?setRecord&pVersion=0047&contRep=RE&docId=E04C485928EAD648E100000095B8AE95&recType=ELIBEXT&recInfo=47D0E559-D513-5469-3BF2-63A80CA5B2B0&accessMode=c&authId=Anon&expiration=20170710142228&secKey=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&ixUser=CS_ELIB_bp1xeuap2778&ixAppl=CS_ELIB_bp1xeuap2778
2017-07-10 14:52:28,461 INFO [http-bio-8080-exec-11194] com.opentext.ecm.lea.kernel.bridge.RequestBase -- sendGetRequest sending: http://orex-as.bp.com:8080/archive?setRecord&pVersion=0047&contRep=RE&docId=E04C485928EAD648E100000095B8AE95&recType=ELIBEXT&recInfo=47D0E559-D513-5469-3BF2-63A80CA5B2B0&accessMode=c&authId=Anon&expiration=20170710142228&secKey=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&ixUser=CS_ELIB_bp1xeuap2778&ixAppl=CS_ELIB_bp1xeuap2778
2017-07-10 14:52:28,695 WARN [http-bio-8080-exec-11194] com.opentext.ecm.lea.kernel.bridge.DSResponseParser -- getDocumentInfo Exception occurred: '(ICS:0002) Invalid parameter: componentName = Synergi 18796 - Pipe sprung striking IP's face.pdf'
2017-07-10 14:52:28,695 ERROR [http-bio-8080-exec-11194] com.opentext.ecm.services.entlib.impl.ELContentService -- getMakeRecordDocument: Setting record in Archive Server failed for docId='E04C485928EAD648E100000095B8AE95', archiveId='RE'. com.opentext.ecm.lea.common.ICSException: (ICS:0001) Caught exception of type com.opentext.ecm.lea.kernel.ICSIllegalArgumentException: (ICS:0002) Invalid parameter: componentName = Synergi 18796 - Pipe sprung striking IP's face.pdf
2017-07-10 14:52:28,695 ERROR [http-bio-8080-exec-11194] com.opentext.ecm.appsrv.webservices.APIException -- makeRecord() call for creating item failed!
com.opentext.ecm.services.entlib.ELServiceException: Internal error occurred!<Mon Jul 10 14:52:28 BST 2017> [{ArchiveId=RE, error_namespace=ELService, DocumentId=E04C485928EAD648E100000095B8AE95, error_code=InternalError, error_category=Operation}] (com.opentext.ecm.lea.common.ICSException: (ICS:0001) Caught exception of type com.opentext.ecm.lea.kernel.ICSIllegalArgumentException: (ICS:0002) Invalid parameter: componentName = Synergi 18796 - Pipe sprung striking IP's face.pdf)
   at com.opentext.ecm.services.entlib.impl.ELContentService.createELServiceException(ELContentService.java:1411)
   at com.opentext.ecm.services.entlib.impl.ELContentService.getMakeRecordDocument(ELContentService.java:1735)
   at com.opentext.ecm.services.entlib.impl.ELContentService.processArchiveInfo(ELContentService.java:486)

Thanks,

Jyothi

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Comments

Adriana_pupiales

Hi Jyothi
We are experience the same issue with some documents. Did you find the solution or a clue about this issue?

Best Regards.

Ryan_X

someone can help? I got the similar issue, thanks!

eLink User

Hi,

maybe it would be help to have a look into archiveserver.log file. The error ICS:0002 should be there with more information.

I guess, the document can’t be accessed, because it is marked as record in archive server but no CS-document is created. The document seems to be marked as record – but the call fails because the response can’t be created on archive server side.

If you need help to fix this issue, please contact support.

Regards

Ursula

From: eLink Entry: Enterprise Library Services Forum [mailto:opentextenterpriselibraryservicesdiscussion@elinkkc.opentext.com]
Sent: Montag, 17. Juli 2017 15:08
To: eLink Recipient <devnull@elinkkc.opentext.com>
Subject: Error Retrieving document from Archive server

Error Retrieving document from Archive server

Posted by M, Jyothi On 07/17/2017 09:04 AM

Hi All,

In OT lib logs , we can see below error.

2017-07-10 14:52:28,227 TRACE [http-bio-8080-exec-11194] com.opentext.livelink.service.core.jaxws.JAXWSRequestContext -- Returning lesToken from OTDS ticket = 48BMijl5zq2crF7CyHTLBdGDyEOIqTgunisr%2FakWbWE%3D
2017-07-10 14:52:28,321 TRACE [http-bio-8080-exec-11194] com.opentext.livelink.service.docman.DocumentManagement -- end:   DocumentManagement.getNodeByPath()
2017-07-10 14:52:28,461 INFO [http-bio-8080-exec-11194] com.opentext.ecm.lea.kernel.bridge.DSBridgeService -- createURLFromObjects URL:http://orex-as.bp.com:8080/archive?setRecord&pVersion=0047&contRep=RE&docId=E04C485928EAD648E100000095B8AE95&recType=ELIBEXT&recInfo=47D0E559-D513-5469-3BF2-63A80CA5B2B0&accessMode=c&authId=Anon&expiration=20170710142228&secKey=MIIC3QYJKoZIhvcNAQcCoIICzjCCAsoCAQExCzAJBgUrDgMCGgUAMAsGCSqGSIb3DQEHATGCAqkwggKlAgEBMCMwHDEaMBgGA1UEAwwRRUxJQl9CUDFYRVVBUDI3NzgCAwQZTjAJBgUrDgMCGgUAoF0wGAYJKoZIhvcNAQkDMQsGCSqGSIb3DQEHATAcBgkqhkiG9w0BCQUxDxcNMTcwNzEwMTM1MjI4WjAjBgkqhkiG9w0BCQQxFgQUChHRk45D2Hkqoj4mh3SpDG7ayGEwDQYJKoZIhvcNAQEBBQAEggIAIBZqHSloP5QSZUPmiwB%2F747gF7HgAuXbTcgG0Ptw0K0OcX3YoTVbyANfMUtx3qcBybDzvQLR5p7UeRG2sZWfgxQgvf1gwpYsvrRHyO90UuVpw%2FHKdGShXAAyECFJ3DQIC8v8bPSAIziSWQkcz4e52%2FohpB6gPsvblDPXI83PTYvcKfc5PrT%2FwfgItmZK%2FrUWUe0TyBEXMvGsoTah%2FcXcEhkqVLiv4fBXaM7ACUMm%2BLg1iP3DTHXloSITk%2FJKvXhxK2p%2B0kLwH%2BK3YiYRBfAMcM0XzFAhZdNjBwhKLXmIPDEi9wdInJ%2Fraqgfo8tM7X55mV%2BUHdF7FJqnqcMF7eg%2FxgxsLU1CLR%2B9YSE5%2BEuVWAbuwOJ2JggYEZ7xC2LFis6YYtQD6kLl%2B3X5J2rqraTYFEHAQJWmqR4MWo3a4pCqUCjCiKBhrzESyQFWam6HoW8HAkKgIE%2FRwIyZ%2FEMgqi4RMJqnv81UJoVNFiSHM3Uair8uGsQvy%2FVucJ0vEDh2l%2FSqBttK6cgNtpkk5yarrcKi2oRh8Kc4V0RuYJQj2Suh6C5EY4xOcfppkN3T8zck5Y%2FnkjEiYJdICuxJUi1OZ%2FURBfr6TXxpifETN%2By4a0U3DeGpjE4A7nuzySx9Hvl0FFWlaBMPzh%2F6JahFRisRbO1%2BBNctUAPJP8ma3RZmngFSnFk%3D&ixUser=CS_ELIB_bp1xeuap2778&ixAppl=CS_ELIB_bp1xeuap2778
2017-07-10 14:52:28,461 INFO [http-bio-8080-exec-11194] com.opentext.ecm.lea.kernel.bridge.RequestBase -- sendGetRequest sending:http://orex-as.bp.com:8080/archive?setRecord&pVersion=0047&contRep=RE&docId=E04C485928EAD648E100000095B8AE95&recType=ELIBEXT&recInfo=47D0E559-D513-5469-3BF2-63A80CA5B2B0&accessMode=c&authId=Anon&expiration=20170710142228&secKey=MIIC3QYJKoZIhvcNAQcCoIICzjCCAsoCAQExCzAJBgUrDgMCGgUAMAsGCSqGSIb3DQEHATGCAqkwggKlAgEBMCMwHDEaMBgGA1UEAwwRRUxJQl9CUDFYRVVBUDI3NzgCAwQZTjAJBgUrDgMCGgUAoF0wGAYJKoZIhvcNAQkDMQsGCSqGSIb3DQEHATAcBgkqhkiG9w0BCQUxDxcNMTcwNzEwMTM1MjI4WjAjBgkqhkiG9w0BCQQxFgQUChHRk45D2Hkqoj4mh3SpDG7ayGEwDQYJKoZIhvcNAQEBBQAEggIAIBZqHSloP5QSZUPmiwB%2F747gF7HgAuXbTcgG0Ptw0K0OcX3YoTVbyANfMUtx3qcBybDzvQLR5p7UeRG2sZWfgxQgvf1gwpYsvrRHyO90UuVpw%2FHKdGShXAAyECFJ3DQIC8v8bPSAIziSWQkcz4e52%2FohpB6gPsvblDPXI83PTYvcKfc5PrT%2FwfgItmZK%2FrUWUe0TyBEXMvGsoTah%2FcXcEhkqVLiv4fBXaM7ACUMm%2BLg1iP3DTHXloSITk%2FJKvXhxK2p%2B0kLwH%2BK3YiYRBfAMcM0XzFAhZdNjBwhKLXmIPDEi9wdInJ%2Fraqgfo8tM7X55mV%2BUHdF7FJqnqcMF7eg%2FxgxsLU1CLR%2B9YSE5%2BEuVWAbuwOJ2JggYEZ7xC2LFis6YYtQD6kLl%2B3X5J2rqraTYFEHAQJWmqR4MWo3a4pCqUCjCiKBhrzESyQFWam6HoW8HAkKgIE%2FRwIyZ%2FEMgqi4RMJqnv81UJoVNFiSHM3Uair8uGsQvy%2FVucJ0vEDh2l%2FSqBttK6cgNtpkk5yarrcKi2oRh8Kc4V0RuYJQj2Suh6C5EY4xOcfppkN3T8zck5Y%2FnkjEiYJdICuxJUi1OZ%2FURBfr6TXxpifETN%2By4a0U3DeGpjE4A7nuzySx9Hvl0FFWlaBMPzh%2F6JahFRisRbO1%2BBNctUAPJP8ma3RZmngFSnFk%3D&ixUser=CS_ELIB_bp1xeuap2778&ixAppl=CS_ELIB_bp1xeuap2778
2017-07-10 14:52:28,695 WARN [http-bio-8080-exec-11194] com.opentext.ecm.lea.kernel.bridge.DSResponseParser -- getDocumentInfo Exception occurred: '(ICS:0002) Invalid parameter: componentName = Synergi 18796 - Pipe sprung striking IP's face.pdf'
2017-07-10 14:52:28,695 ERROR [http-bio-8080-exec-11194] com.opentext.ecm.services.entlib.impl.ELContentService -- getMakeRecordDocument: Setting record in Archive Server failed for docId='E04C485928EAD648E100000095B8AE95', archiveId='RE'. com.opentext.ecm.lea.common.ICSException: (ICS:0001) Caught exception of type com.opentext.ecm.lea.kernel.ICSIllegalArgumentException: (ICS:0002) Invalid parameter: componentName = Synergi 18796 - Pipe sprung striking IP's face.pdf
2017-07-10 14:52:28,695 ERROR [http-bio-8080-exec-11194] com.opentext.ecm.appsrv.webservices.APIException -- makeRecord() call for creating item failed!
com.opentext.ecm.services.entlib.ELServiceException: Internal error occurred!<Mon Jul 10 14:52:28 BST 2017> [{ArchiveId=RE, error_namespace=ELService, DocumentId=E04C485928EAD648E100000095B8AE95, error_code=InternalError, error_category=Operation}] (com.opentext.ecm.lea.common.ICSException: (ICS:0001) Caught exception of type com.opentext.ecm.lea.kernel.ICSIllegalArgumentException: (ICS:0002) Invalid parameter: componentName = Synergi 18796 - Pipe sprung striking IP's face.pdf)
   at com.opentext.ecm.services.entlib.impl.ELContentService.createELServiceException(ELContentService.java:1411)
   at com.opentext.ecm.services.entlib.impl.ELContentService.getMakeRecordDocument(ELContentService.java:1735)
   at com.opentext.ecm.services.entlib.impl.ELContentService.processArchiveInfo(ELContentService.java:486)

Thanks,

Jyothi

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Forum:	Enterprise Library Services Forum
Content Server:	Knowledge Center CS16

Akshay_Patil

Hi Jyothi,

We are also facing this issue for Archive ink declaration documents.

We ahev scenario where NPO based Invoices DIoc Type: (ZNPOICC) is a part of document Declaration. So it follows the xECM Archive link declaration configuration because of which when you add document mannualy from SAP GOS Menu with this document type more than once, document will get only stored in Archive server but declaration will not happened because Content sever is not accepting the document with same name in same vendor workspace folder for EL.

I am not sure why it is not allowing version of document when it is through enterprise Library.

If any one having any idea on this please let us know.

Thanks,

Akshay Patil