We are facing issue where login is failing as per below logs.
We are using CS10 version. Please advise what could be the issue ? The below request is failing while web service request is being made to fetch document.
Recently we have moved to cloud AWS environment.
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2018-12-09 03:18:48,6122 TRACE [19] Service()
2018-12-09 03:18:48,6122 TRACE [19] IServiceContext = BasicServiceContext[fServer=localhost,fServerPort=2099,fServerEncoding=UTF8]
2018-12-09 03:18:48,6122 TRACE [19] IRequestContext = BasicRequestContext[fClientIPAddress=10.206.40.153,fServiceToken=,]
2018-12-09 03:18:49,1747 TRACE [19] IRequestContext.ServiceToken = SiHMzo%2F1Wo8wGiBXBnfC7o4FVMR7rB%2F9PLU97muDX3U%3D
2018-12-09 03:18:49,1747 TRACE [19] begin: DocumentManagement.GetVersionContents(3677061,-2)
2018-12-09 03:18:49,2684 TRACE [19] ThrowLivelinkException( -2147482645,OTDS username and password are required.,,,urn:DocMan.service.livelink.opentext.com)
2018-12-09 03:18:49,2841 WARN [19] Livelink error occurred
2018-12-09 03:18:49,2841 WARN [19] Status: -2147482645
2018-12-09 03:18:49,2841 WARN [19] Error Code: OTDS username and password are required.
2018-12-09 03:18:49,2841 WARN [19] Error Message: OTDS username and password are required.
2018-12-09 03:18:49,2841 WARN [19] ApiError:
2018-12-09 03:18:49,2841 TRACE [19] IRequestContext.ServiceToken =
