Core Capture login Error

dva81

Hi

I am trying out core capture on a trial license and getting this error after trying to connect to URL. Cannot find what is wrong.

Anyone any thoughts on this.

error in trace:

2.914 Tid=9,Return value [ticket] not found in login response.
JSON query path failed. Path:ticket,expected type:String. Inner Error:The given key was not present in the dictionary.
System.Exception: JSON query path failed. Path:ticket,expected type:String. Inner Error:The given key was not present in the dictionary. ---> System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
at System.Collections.Generic.Dictionary`2.get_Item(TKey key)

bakert

At first glance it appears your subscription was created under Tenancy 1.0 and not Tenancy 2.0 which came just recently. When was your subscription created? I would try not typing in the site name and instead typing in only the full subscription name exactly into the subscription field (the full name that is ending in ****-1586) and leaving the site name field blank when logging into Core Capture Designer.

dva81

Hello, I created this subscription in March.

I tried all the possible combinations with the login.

I don't have the possibility to enter a subscription only the SiteName

 

CaptivaVeena

Response for T1/T2 and Designer subscription dropdown: Since the Site/subscription was created after Mar 3rd using self signup, this is a T2 site. Also if this is the 1st time logging into designer then only Sitename needs to be entered and you get logged into the latest subscription created under this site (in your case since you have only 1 subscription it will just login into that subscription). Any subsequent login will start showing the subscription dropdown.

We still need to figure out why you are unable to login with your credentials. Do you have multiple trial sites created in US datacenter?

dva81

Hello,  No just this one. Login in to the admin and app itself is no problem .... Strange

CaptivaVeena

Can you please contact support and get a SR created. We will have someone look into it.

dva81

ok thanks. I will that.

Daren Gardner

It looks like the sitename is not correct in your login.  It should be "cap-dennis..." The "cap-"  prefix is required.

dva81

@darengardner I also tried that. I got a message that they are looking into this. I'll update as soon I hear something.

CaptivaVeena

Support has logged an SR in Jira and we will be working with the customer through support for resolving this issue.