We are facing issue in sending fax with custom Cover Sheet.

we have created the cover sheet in https://test2.myportal.opentext.com/XddsPortal  and able to fetch using MMCoverSheetRetrieve API.
MMCoverSheetRetrieve Request: 
 <MMCoverSheetRetrieveRequest xmlns="http://ws.easylink.com/MMCoverSheetRetrieve/2011/01">
                                            <SubmitId>CSG6116112HEAL</SubmitId>
                                            <ObjectStore>XDDS</ObjectStore>
                                            <MMCoverSheetId ownership="user" objKind="mmcover">COVERSHEETG6116112HEAL</MMCoverSheetId>
                                    </MMCoverSheetRetrieveRequest>



 but while sending Fax, we are getting Error.
Fax Request:
<JobSubmitRequest xmlns="http://ws.easylink.com/JobSubmit/2011/01"> 
<Message> 
<JobOptions>
<FaxOptions>
<FaxCoversheet>
<UseCoversheet>yes</UseCoversheet>
 <CoversheetName>CSG6116112HEAL</CoversheetName>
 <CoversheetTo></CoversheetTo>
  <CoversheetFrom>(573) 751-2737</CoversheetFrom>
  <CoversheetAttn>Subject: tetstt 
 Comments : tetsyxys</CoversheetAttn>
</FaxCoversheet>  
<FaxMode>standard</FaxMode>
<Subject>tetstt</Subject> 
  <Pilotline>
    <PilotlineStyle>type1</PilotlineStyle>
      <PilotlineText></PilotlineText>
       </Pilotline>    
</FaxOptions> 
</JobOptions> 
<Destinations><Fax><Phone>(444) 564-5645</Phone><From>(573) 751-2737</From><To>Phys, Ip</To></Fax></Destinations> 
<Reports> 
<DeliveryReport> 
<DeliveryReportType>detail</DeliveryReportType> 
</DeliveryReport> 
</Reports> 
<Contents><Part>
<Document>
<DocType>text</DocType>
<DocData format="base64">dGV0c3l4eXM=</DocData>
</Document>
<Treatment>body</Treatment>
</Part><Part><Document><DocType>PDF</DocType><Filename>Study Order Entry-Test, Flex 06-01-1978 ASV 06-17-2020 06.40.39 am.pdf</Filename><DocData format="base64">'just deleted the base64 formated file'</DocData></Document><Treatment>attachment</Treatment></Part></Contents> 
</Message> 
</JobSubmitRequest> 

Response:
 we are getting this Error message: ERROR 
    [0] => XOA-2010 [faxREACH: coversheet not found] : : customer no: 592200: cover type: old styleCSG6116112HEALnot found.

please guide us if we are missing something.

Answers

  •  <CoversheetName>CSG6116112HEAL</CoversheetName> is wrongly passed with value of submit id and due to that CSG6116112HEALnot found error is displayed
    Please  use "COVERSHEETG6116112HEAL"  as <CoversheetName> which you have used in MMCoversheetRetrieve

    Prabhakaran R
    Lead Software Engineer
    OpenText

  • Please configure your profile  for cover_type to mm in webadmin. Since cover_type is not configured in webadmin for your profile it is going and looking for old style coversheet and it is throwing the above error

    Prabhakaran R
    Lead Software Engineer
    OpenText

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