Issue in sending fax with custom Cover Sheet.

We are facing issue in sending fax with custom Cover Sheet.

we have created the cover sheet in https://test2.myportal.opentext.com/XddsPortal  and able to fetch using MMCoverSheetRetrieve API but while sending Fax, we are getting coversheet not found Error.
For your reference I have listed below the request and Response for the same.

Fax JobSubmitRequest  :
<JobSubmitRequest xmlns="http://ws.easylink.com/JobSubmit/2011/01">

            <Message>

                        <JobOptions>                                                                         

                                    <FaxOptions>

                                                <FaxCoversheet>

                                                            UseCoversheet>yes</UseCoversheet>

                                                                        <CoversheetName>COVERSHEETG6116112HEAL</CoversheetName>

                                                                        <CoversheetTo></CoversheetTo>

                                                                        <CoversheetFrom>(348) 990-3249</CoversheetFrom>

                                                                        CoversheetAttn>Subject: Test Comments : Test</CoversheetAttn>

                                                </FaxCoversheet>                                                                                            

                                                <FaxMode>standard</FaxMode>

                                                <Subject>Test</Subject>

                                                <Pilotline>

                                                <PilotlineStyle>type1</PilotlineStyle>

                                                <PilotlineText></PilotlineText>

                                                </Pilotline>   

                                    </FaxOptions>

                        </JobOptions>

                        <Destinations><Fax><Phone>(444) 234-2342</Phone><From>(348) 990-3249</From><To>2002, Test </To></Fax></Destinations>

                        <Reports>

                                    <DeliveryReport>

                                                <DeliveryReportType>detail</DeliveryReportType>

                                    </DeliveryReport>

                        </Reports>

                        <Contents>

<Part>

                                    <Document>

                                                <DocType>text</DocType>

                                                <DocData format="base64">VGVzdA==</DocData>

                                    </Document>

                                    <Treatment>body</Treatment>

</Part>
<Part>

<Document>

<DocType>PDF</DocType>

<Filename>Study Order Entry-Test, Shruthi 07-05-2004 Split Night BiPAP 07-28-2020 02.08.15 am.pdf</Filename>

<DocData format="base64">just removed base64 formated file</DocData>

</Document>

<Treatment>attachment</Treatment>

</Part>

                        </Contents>

            </Message>

</JobSubmitRequest>

Fax JobSubmitResponse :


ERROR 

[0] => XOA-2010 [faxREACH: coversheet not found] : : customer no: 592200: cover type: old styleCOVERSHEETG6116112HEALnot found

Answers

  • Hi 

    Please configure your profile  for cover_type to mm in webadmin. Since cover_type is not configured in webadmin for your profile it is going and looking for old style coversheet and it is throwing the above error

    Prabhakaran R
    Lead Software Engineer
    OpenText

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