Attention Line Not Populating

JoshSocha

I'm trying to get the attention line to show up in the coversheet, but when I pass data in to the CoversheetAttn field in the soap xml, it doesn't populate on the coversheet:

<?xml version="1.0" encoding="utf-8"?>

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">

    <soap:Header>

        <Request xmlns="http://ws.easylink.com/RequestResponse/2011/01">

            <ReceiverKey>https://messaging.easylink.com/soap/sync</ReceiverKey>

            <Authentication>

                <XDDSAuth>

                    <RequesterID><!-- Removed --></RequesterID>

                    <Password><!-- Removed --></Password>

                </XDDSAuth>

            </Authentication>

        </Request>

    </soap:Header>

    <soap:Body>

        <JobSubmitRequest xmlns="http://ws.easylink.com/JobSubmit/2011/01">

            <DocumentSet>

                <Document ref="doc1">

                    <DocType>PDF</DocType>

                    <Filename>898916721</Filename>

                    <DocData format="base64"><!-- Removed --></DocData>

                </Document>

            </DocumentSet>

            <Message>

                <MessageId>e61e9200-9041-48fe-a6f3-05f6ae078795</MessageId>

                <JobOptions>

                    <BillingCode><!-- Removed --></BillingCode>

                    <CustomerReference>CREF</CustomerReference>

                    <FaxOptions>

                        <FaxCoversheet>

                            <UseCoversheet>yes</UseCoversheet>

                            <CoversheetName>#humana</CoversheetName>

                            <CoversheetTo>To Test</CoversheetTo>

                            <CoversheetFrom>From Test</CoversheetFrom>

                            <CoversheetAttn>Attn Test</CoversheetAttn>

                        </FaxCoversheet>

                        <Pilotline>

                            <PilotlineText>Humana Inc.</PilotlineText>

                        </Pilotline>

                        <FaxMode>standard</FaxMode>

                        <Letterhead>None</Letterhead>

                    </FaxOptions>

                </JobOptions>

                <Destinations>

                    <Fax>

                        <Phone><!-- Removed --></Phone>

                    </Fax>

                </Destinations>

                <Contents>

                    <Part>

                        <DocRef>doc1</DocRef>

                        <Treatment>body</Treatment>

                    </Part>

                </Contents>

            </Message>

        </JobSubmitRequest>

    </soap:Body>

</soap:Envelope>

Prabhakr_2018

Please share us the Job Number.

JoshSocha

I am relatively new to using the OpenText JobSubmit soap service. What is the Job Number referring to and where would I find it?

Prabhakr_2018

Job Number is the MRN present in the JobSubmit Response

I am able to simulate the scenario and i got the expected response.

Please check <attn> macro is present in the coversheet

I have attached Sample coversheet, Sample Request for the same

SampleRequest.txt

SAMPLECOVER.doc

JoshSocha

Here is the Job Number: 1673394087

Prabhakr_2018

Header of the job looks fine. There should be a problem with the coversheet which you are using . Please use the coversheet which i have attached in previous conversation. I have tested the coversheet with the sample request you have provided and it was working fine.

JoshSocha

How do I go about changing or updating coversheets? Do I have to have someone from OpenText do this, or is there supposed to be a place that I can go and make changes to our coversheets?

Prabhakr_2018

If you have access to https://myportal.opentext.com/XddsPortal/ . Please login to the Portal with your F2M userid and password. Go to Administration -> Send Preferences->Manage-> Upload and upload the coversheets.

If you don't have access contact Sales Team.

JoshSocha

Is there documentation on how to properly setup the word document with variable data like the attention line and such?

JoshSocha

How do I pass along to the OpenText soap service INS1 and INS1? Those are in our current coversheet. These are the fields that we have setup on our current coversheet:

Is there documentation on how to properly setup a doc and what fields are avialble to be used in the mail merge style doc? I haven't set one of these up before.

Prabhakr_2018

Please go through the below links

https://apiforums.easylink.com/content/creating-mailmerge-coversheets-using-api-22

https://apiforums.easylink.com/content/mailmerge-coversheet-mapping-fields-0