White Paper - Technical Overview of the Platform

Karen Weir

OpenText IM Services Fundamentals

Technical overview of the platform

The platform is purpose-built for delivering Information Management applications and services in a highly secure and highly available multi-tenant architecture.

This white paper outlines the platform’s key design characteristics including its infrastructure components, platform tools, tenancy model and administrative functions. It also describes the SLAs that govern operation of the platform. 

Security of content, transactions and access is an essential element of the platform’s design. This white paper describes the platform technology that secures and protects content and communication, and the additional compliance and governance measures in place on the platform to further protect customer content.

Click here for the Technical Fundamentals White Paper

Topics covered:

• Tenancy and Concepts
• Platform Infrastructure
• Service Level Agreements
• Secure Communication and File Encryption
• Admin Center
• Compliance and Governance

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