OpenText: Unable to Attach and Existing Attachments Not Opening, No Pop-ups

FQureshi · 2021-08-11T14:45:07+00:00

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Dear Community -

The users are unable to open workspace attachments or attach a new document to an existing workspace. The system doesn't respond or open a pop-up to select/browse documents for attaching purposes.

This is happening in the prod. system and not in Development/QA system. All the systems are patched and up to date.

I have provided a few screenshots explaining the issue. Any guidance will be appreciated.

Thank you.

FQureshi

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Comments

Karen Weir

@FQureshi , I have moved your post into our Extended ECM area so that you get the best experts to review.

The users are unable to open workspace attachments or attach a new document to an existing workspace. The system doesn't respond or open a pop-up to select/browse documents for attaching purposes.

FQureshi

@Karen Weir - Thank you very much!

Greg Griffiths

The Authentication failed looks to be the first thing to resolve, what do the logs on both sides say ?

FQureshi

Hello @Greg Griffiths -

The patch log file had the information about the patches being loaded at the startup of the application. Some patches were missing in the production system, which were then applied to keep all the systems in sync. We initially thought the missing patches were causing this issue but the patching didn't address the problem.

Thank you.

Greg Griffiths

I would be more looking at the THREAD / CONNECT logs on the OpenText side after checking the SAP logs as well as the OTDS logs to identify the cause of the Authentication issue, if you cant authenticate your users its unlikely that any other functionality will work.