Call Back URL Failed In Web Hook Method

Karthisn

Send Fax

1. The “send fax” URL is failing. (https://t2api.us.cloudmessaging.opentext.com/mra/v1/outbound/faxes)
2. We are getting an HTTP 500 error directly from this call.
3. Documentation used
   1. https://developer.opentext.com/apis/82fa0a38-6512-4c21-8af1- f367734e4637/Cloud%20Fax#tag/Receive-fax-status-via-callback-URL-(fax-status-webhook)

Send Email

1. The “Send Email” process is NOT calling our call-back webhook. (https://t2api.us.cloudmessaging.opentext.com/mra/v1/outbound/emails)
2. No requests coming into the webhook urls
3. Documentation used
   1.  https://developer.opentext.com/apis/81953d12-8428-4d94-9dde-06d1aca3ac92/Notifications%20-%20Email#tag/Receive-Email-status-via-callback-URL-(Email-status-webhook)

 

mparvathi_2021

Can you provide user ID or email address used to authenticate _OR_ a job ID (job number)?

Karthisn

User ID: T2/PMNTGATEWAY

Job Id: flusme-2949918

Akash Venugopal

Send Fax seems to be working fine in the T2API domain.

Are you getting any specific error message ?

What is the sample JSON being used ?

hbuelow

I am also having the same issue with send mail not calling the callback URL. Job id is flusme-2951306 and here's the excerpt from the json. The endpoint uses basic auth

  "reports":{

      "delivery_report":{

          "type":"summary",

          "report_destinations":[{

              "url":"https://dev82708.service-now.com/api/x_336827_csi_notif/csi",

              "username":"*****",

              "password":"*****"

          }]

      },

       "final_report":{

          "type":"summary",

          "report_destinations":[{

              "url":"https://dev82708.service-now.com/api/x_336827_csi_notif/csi",

              "username":"*****",

              "password":"*****"

          }]

      }

  }

Akash Venugopal

username and password are not accepted as keywords under the report_destinations element.

The values can be passed through the URL instead.

e.g.

sftp://user:password@hostname/some/path/value

or

https://user:password@domain.com/

hbuelow

Thanks Akash. I tried this and I am still not receiving a callback. I confirmed using Postman that the web service accepts the username and password in this format as well. Any ideas?

Akash Venugopal

The fields username and password will get ignored, as its not part of the schema.

Please pass on the job ID which was received.

hbuelow

The job id was flusme-2935607. Thanks

Karthisn

@Akash Venugopal We did not receive any specific error message and here is the sample JSON we have used,

Email Request

{

"options": {

"billing_code": "Billing code",

"customer_reference": "Customer Reference",

"email_options": {

"from_display_name": "Company",

"subject": "Document"

}

},

"destinations": [

{

"email": "test@test.com"

}

],

"body": [

{

"type": "HTML",

"data": "UGxlZpbmQgdGhlIGF0dGFjaGVkIGNsYWltIGRvY3VtZW50Lg=="

}

],

"attachments": [

{

"name": "b1c70d14-6cde-4061-959f-e0bfbfc2f24b.PDF",

"type": "PDF",

"data": "base64 string"

}

],

"reports": {

"delivery_report": {

"type": "summary",

"report_destinations": [

{

"url": "https://sampleurl.com"

}

]

}

}

}

Fax Request

{

 "options": {

  

  "billing_code": "Billing Code",

  "customer_reference": "Customer Reference"   

 },

 "reports": {

  "type": "summary",

  "report_destinations": [

   {

"url":"https://sampleurl.com"

     

   }

  ]

 },

 "destinations": [

  {

   

   "fax": "111111111"

   

  }

 ],

 "documents": [

  {

   "name": "temp.txt",

   "type": "text",

   "charset": "UTF-8",

   "data": "VGhpcyBpcyBzYW1wbdGV4dCBkYXRh"

  }

 ]

}