FaxNumberAdd failing on PROD for a specific region code

Arnab Halder

Hello,

I am trying to call the FaxNumberAdd api to assign a fax number to an user. The following payload is being passed to the API endpoint.

CountryCode: 1

RegionCode: 919

UserAlias: <valid_user_id>

We have found that the FaxNumberAdd is failing for cases where the regionCode is 919 as there are no DNIS available in the list for that region code.

Please find a sample response below:

{

  "FaxNumberAddResult": {

    "F2MUser": {

      "IDAlias": { "aliastype": "internet", "content": "****" }

    },

    "Status": {

      "CompletionTime": "2022-04-22T17:45:39.212Z",

      "ErrorList": {

        "Error": {

          "ErrorCode": "4052",

          "ErrorMessage": "XOA-4052 [Dnis not available ] : No Dnis found for Country Code: 1, Region: 919, TollFree: false"

        }

      },

      "StatusCode": "1",

      "StatusMessage": "Failed",

      "SubmissionTime": "2022-04-22T17:45:38.913Z"

    },

    "xmlns": "http://ws.easylink.com/FaxNumberAdd/2013/06"

  }

}

Could you please confirm whether its possible to add numbers for that particular region code in the fax numbers available pool?

mparvathi_2021

FaxNumberAdd assigns a new fax number to an F2M user if the the pre-assigned pool has available numbers. To add the fax nos to pool for a specific region can you raise a ticket with our customer care.