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Could Not Add a member

navaneeth5755

Hi Experts,

Here we have one issue that integration with opentext cv16. There is a application called Econnect when it tries to connect with opentext and add members we are getting the following error.

Error Message: Error updating group 'Connect.XXXXX.Write'. Cliet received SOAP Fault from server: Could not add a memeber: 'Could not locate specified child name. ' [E662437894] Please see the server log to find more detail regarding exact cause of the failure

Issues Observed:-

We found the above error because through API calls Econnect is making calls to opentext but there are some deleted items in opentext database where deleted = 1, So it is fetching the deleted items also.

Please help us is there any way that we can stop calling deleted members and find below API calls Econnect is using for Integration

ADD MEMBERS:

@WebMethod(operationName = "ListMembers", action = "urn:MemberService.service.livelink.opentext.com/ListMembers")

@WebResult(name = "ListMembersResult", targetNamespace = "urn:MemberService.service.livelink.opentext.com")

@RequestWrapper(localName = "ListMembers", targetNamespace = "urn:MemberService.service.livelink.opentext.com", className = "com.opentext.livelink.service.memberservice.ListMembers")

@ResponseWrapper(localName = "ListMembersResponse", targetNamespace = "urn:MemberService.service.livelink.opentext.com", className = "com.opentext.livelink.service.memberservice.ListMembersResponse")

GET MEMBERS

@WebMethod(operationName = "GetMemberByLoginName", action = "urn:MemberService.service.livelink.opentext.com/GetMemberByLoginName")

@WebResult(name = "GetMemberByLoginNameResult", targetNamespace = "urn:MemberService.service.livelink.opentext.com")

@RequestWrapper(localName = "GetMemberByLoginName", targetNamespace = "urn:MemberService.service.livelink.opentext.com", className = "com.opentext.livelink.service.memberservice.GetMemberByLoginName")

@ResponseWrapper(localName = "GetMemberByLoginNameResponse", targetNamespace = "urn:MemberService.service.livelink.opentext.com", className = "com.opentext.livelink.service.memberservice.GetMemberByLoginNameResponse")

public Member getMemberByLoginName(

@WebParam(name = "loginName", targetNamespace = "urn:MemberService.service.livelink.opentext.com")

String loginName);

Please help us if there is modification or update in API calls.

Thanks && Regards

Manchala Navaneeth

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Comments

Appu Nair

Are you saying connect.xxxx.write is a deleted group ? And the code is calling a deleted group and trying to add a new group or user to it ? Internally the ot soap call is structured so it will not do that . How confident are you in your analysis . Why doesn’t OT help you if it is a deficiency with OT software ?

Appu Nair

My gut feel is that a OT Api is being performed on some code that you guys have wrote that indirectly gathers the deleted group through SQL or LR . When the api is invoked it is saying no cannot do . So highly unlikely that OT will help as it falls into customer coding area . What language is your custom code that invokes ot api is written ?

It also sounds like some node ACl is being added subtracted so if you can’t fix the api just add the user/ group manually or through a WR

navaneeth5755

yes, here Econnect is using JAVA and making calls to Opentext. So how can we stop getting deleted users from Opentext.

Appu Nair

Not sure I understand. You have to look in your custom code