No OTDS Ticket & Invalid Resource Ticket

RxMar · 2022-08-20T15:31:59+00:00

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Hi,

I have upgraded xECM from 16.2 to 21.4. Post upgrade, i am getting error for 25 - Can the OTDS REST API be executed? and 26 - Can the Content Server REST API be executed?

Error Message as follows:

25 - Can the OTDS REST API be executed? Check the OTDS REST API configuration.

Error in HTTP call - Unauthorized: no OTDS ticket ( HTTP code: 401 )

26 - Can the Content Server REST API be executed?

Check the Content Server REST API configuration.

Unauthorized : Error validating a ticket. {"status":2001,"error":"DSRuntimeException: Invalid resource ticket","errorDetails":null} ( HTTP code: 401 )

Can anyone help on this please? thanks!

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Comments

Appu Nair

The 401 indicates the webserver on your content server is incorrectly configured for IWA. It needs to be anonymous…

EkaterinaTat

You must also do the following:

• Ensure that the latest sapssoext.dll file is in the \bin directory.

• Set the following system wide environment variables with the same values that you specified in SAP:

– SAPSYSTEMNAME

– SAPSYSTEMCLIENT

Imraan

Hi,

We are experiencing the same issue I wanted to find out where do you set the system wide variables,

– SAPSYSTEMNAME

– SAPSYSTEMCLIENT

Thank you.

Rene_Schreyer

The xECM Installation Guide just tells us

"Maintain the environment parameters for OTDS"

and

"Set the following system wide environment variables with the same values
that you specified in SAP:
– SAPSYSTEMNAME
– SAPSYSTEMCLIENT"

… and leaves us back with open questions …

Finally we guessed that OT might mean Environment Variables on operating system level, e.g. Windows environment variables. We tried it and it worked.

However, it doesn´t work with multiple values (; separated like other environment variables). It seems that one OTDS and therefore one OTCS works only with one SAP system/client with "autenthication assertion tickets".