Intelligent Capture 20.2 - htm works - mht not

Alcaporzel

Hey friends,

when we import Email Bodys via htm the Standard Import works. When we do with .mht it doesnt work. Please find bellow the Log and the Perfil. I already did that post on another openText forum, since the new layout is here i hope that im here correctly. Dont know where the another post appears now. But well, any ideas, why mht doesnt work and htm works?

Thanks a lot

PS: Sorry for the wrong Category but it seems there is not intelligent Capture to find.... Dont know why that things always has to change...

StandardImport.jpg

15:11:17.283 Tid=13,EmailImportProfile:MAIL$1015-DId6e5772f0fde4f13b6ba3f170d3e13e8-5172, message: Object reference not set to an instance of an object.
Object reference not set to an instance of an object.
System.NullReferenceException: Object reference not set to an instance of an object.
  at Emc.InputAccel.StandardImport.MailProcessor.ProcessMessageBody(MailMessageContainer message, Int32 number, List`1 rawList)
  at Emc.InputAccel.StandardImport.MailProcessor.ProcessMessage(MailMessageContainer message, Int32 number, List`1 rawList)
  at Emc.InputAccel.StandardImport.MailProcessor.ProcessMessage(MailMessageContainer message, String id, Int32 count, Int64 elapse, List`1 skipList)
Environment stacktrace....
  at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)
  at System.Environment.get_StackTrace()
  at Emc.InputAccel.Core.TraceAdapter.TraceImpl(Boolean publish, Int32 connectionId, Int64 elapse, String extraInfo, Exception cause, String message, Object[] messageParams)
  at Emc.InputAccel.Core.TraceAdapter.Emc.InputAccel.Core.ITrace.TracePublish(Exception cause, String message, Object[] messageParams)
  at Emc.InputAccel.StandardImport.MailProcessor.ProcessMessage(MailMessageContainer message, String id, Int32 count, Int64 elapse, List`1 skipList)
  at Emc.InputAccel.StandardImport.MailImportProfileWatch.FetchAndProcessMessages(List`1 idReverseList)
  at Emc.InputAccel.StandardImport.ImportProfileWatch.ExecuteCycle()
  at Emc.InputAccel.StandardImport.ImportProfileWatch.ExecuteProfileProc()
  at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
  at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
  at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
  at System.Threading.ThreadHelper.ThreadStart()
15:11:17.326 Tid=13,Deleted Message. ID: 152

Karen Weir

Thanks @Alcaporzel

The Support community for Intelligent Capture is here now:

https://support.opentext.com/community?id=community_forum&sys_id=347776761b4a05509b6987b7624bcbae

If you have trouble activating your account or gaining access to the new My Support, please reply and I will do my best to help.

Alcaporzel

Hi Karen,

thanks a lot. Could you move this thread or do i have to make again?

And no, here on that link i cant see anything of Captiva :/

forum.png

Thanks

Karen Weir

@Alcaporzel , please click "login" in the upper right corner

Alcaporzel

I dont see any Captiva also after login. It is getting frustrating as we need help for this topic....

Karen Weir

I apologize for the poor experience @Alcaporzel ! I am told that the best way to resolve your view of My Support is to have you create a General case inquiry. Our team will then review your account and work with you directly.

Navigate to the service catalogue.

Select "General My Support Inquiry".

Fill out the required fields.

Click "Submit".

A case will be created and reviewed by OpenText and you will receive a notification of the case details.

svinchon

This thread should be removed from IM SERVICES

Karen Weir

@svinchon , thread has been moved to General. Thank you