General Questions

General questions for the community of developers.

Application Xtender Index Image Import question regarding PDF Documents
Lately I've been encountering issues with Index Image Import freezing up when attempting to import certain PDF documents. The only way to stop this is to kill the process in task manager. I'm using the "@@" import option so that multi-page PDF documents have each page imported as individual pages into AX. Appears to be…
Right Fax Java SDK Latest Version
I would like to integrate Right Fax functionality with Java Service so i need to use RightFax Java SDK like RightFAX.RFaxSubmit, where do we get the SDK jar and what is the latest version available ?
Issue with GET Topology Method in Swagger UI for Large Number of Servers (uCMDB)
We are using the GET topology method in Swagger UI to collect FileSystem details such as File System Size and Free Space Available from our servers. It works fine when we check a small number of servers. However, when we try to collect the same details from more than 1,000 servers, we get the following error: 😱 Could not…
OpenText MBPM 9.6 Runtime API
Hi, I need to recode the below so that it uses the MBPM runtime APis (instead of using the Metastorm ECL as we are now). Can someone please help
Concerning RightFax, how can I query a detailed list of sent emails by users?
Concerning RightFax, how can I query a detailed list of sent emails by users? I found the RightFax table HistorySecureDocs which shows my email sent with field "handle". Which table has the sent to email address associated with the key "handle"?
How to pull the related CI's/relationships of Upstream/Downstream Apps details in device in SMAX
Hi Team, I have requirement where I need to auto assign incident where I need to pull the 1st level support group from the upstream device of involved device in incident. For E.g. navigate to involved device in IM --> Related Ci tab from the Involved device--> Upstream Application Instance (Actual Service)--> fetch the…
How to download prebuilt Docker imges for InfoArchive
I am new to this but hoping to get help from all the gurus here, I need to download prebuild docker images for Info Archive - • otia-ias:24.1.0.n-m • otia-iawa:24.1.0.n-m • otia-mgmt:24.1.0.n-m • otia-otds-ia-init:24.1.0.n-m and download the packege - infoarchive-24.1.0-n-k8s-helm. zip I have signed-up and created an open…
Is Gupta Team Developer going to be discontinued?
Dear OpenText: I've been a GTD Software Developer for more than 20 years and I am looking to know if OpenText plans to discontinue Gupta Team Developer. Thank you, Conrado
Looking to create AWS Textract OCR engine option for IC
I have an AWS Textract account and would like to integrate it as a selectable OCR engine within Intelligent Capture. I was told there is already a Google Vision deployment, is there also an AWS Textract option available? If not, has anyone already integrated AWS Textract? Thanks in advance!
Application Xtender Index Image Import question
I am trying to use index Image Import to add documents from OneDrive (or Sharepoint List) to Application Xtender. What would the format be to get the document as this does not work: 620 OHIO ST|Plumbing Inspector Pictures|25-LFSP-10|0462987|0073862|Lead|Joseph Schmitz|04/21/2025|2025 LEAD LEAKS|SPRWS -…
Team developer 7.3 - PL/SQL Error in Windows 11
Hi I have an application that calls a PL/SQL stored procedure in 2 locations in the same program. The executable works perfectly in Windows 10 with the same data set. However the TD throws an exception SQL Error: PL/SQL array vs.scalar mismatch, parameter #1. Halt application? Yes No in Windows 11 in the second instance…
Missing plugin when opening a ICC validation application
Hi, this error is appearing when opening an aplication in the ICC Validation client: but not for all users: for me is woring correctly, however for another user the error is appearing. Could someone help us? Thanks in advance, Maria
Update/change service account password for Archive Center? SOP for admin account password updates?
I'm looking for the standard operating procedure (SOP) for updating or changing the service account password for Archive Center. Additionally, I need guidance on the process for updating or changing admin account passwords. Any detailed steps or documentation references would be greatly appreciated.
Configuring Controller to monitor Windows Resource on the target machine, fails with error 47281
I am trying to configure new server to monitor their resources utilization during the performance execution, getting below error. Cannot connect to the machine [Server name] Reason: Cannot access HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services key on host [Server name] with error Access is denied. (entry point:…
Best Practices for Taking Tomcat Backup Before Patching
Hi everyone, What is the recommended approach for taking a backup of Tomcat before performing patching? Should the backup be stored on a different server, on the local system, or on a file-sharing system? I would appreciate your insights and any best practices you can share. Thank you in advance!
How to Install an L2 TLS Certificate (keyonRA) on OTDS and OTAC Servers?
We currently have an L2 TLS Certificate (keyonRA) available on our server. However, we need detailed guidance or the standard operating procedure (SOP) to properly install the certificate on the server. Could someone please provide step-by-step instructions or direct us to the relevant documentation for this process? Any…
"{"error":"Error: File could not be found within the upload directory."}"
Hello , I am trying to upload my file from client system to open text. so, first i am trying it in postman where i don't want to go with form-data→file approach because i need to write a code in JSON format in my client portal to upload a file , i am uploading the file content to postman and it is showing the below…
Latest Apache tomcat version for Archive center 23.3
Currently we are using apache version 9.0.91 for OTAC and 10.1.26 for OTDS so i want to know what are the latest supported version we can update on.
NAAF Fingerprint 2FA not establishing
Hello team, We are trying to implement 2FA using NITGEN eNBiosScan-C1 (HFDU08) fingerprint device. We are using NAM 5.0.3 with NAAF 6.4.3 with windows 7 client. The device service is accessed in the user enrollment page of NAAF and the device is working in windows 7 client. We are stuck in a position where the error on…
OpenText Connect Logout successful immediately when I login
I'm trying to look at a ticket on OpenText connect but every time I try to login it instantly redirects me to a screen that says: Logout successful You have successfully logged out. No matter what I try I can't get in and view my ticket.