General Questions

General questions for the community of developers.

Missing plugin when opening a ICC validation application
Hi, this error is appearing when opening an aplication in the ICC Validation client: but not for all users: for me is woring correctly, however for another user the error is appearing. Could someone help us? Thanks in advance, Maria
Update/change service account password for Archive Center? SOP for admin account password updates?
I'm looking for the standard operating procedure (SOP) for updating or changing the service account password for Archive Center. Additionally, I need guidance on the process for updating or changing admin account passwords. Any detailed steps or documentation references would be greatly appreciated.
ICC Vendors table not populated in validation
Hello! we have an issue in the validation client: the vendor list is empty. In BCC it appears with the expected vendors. Hotspots are running, configuration seems ok, we logged in the validation into the same application than in BCC. Could someone provide some help, please? Thanks in advance! Maria
Configuring Controller to monitor Windows Resource on the target machine, fails with error 47281
I am trying to configure new server to monitor their resources utilization during the performance execution, getting below error. Cannot connect to the machine [Server name] Reason: Cannot access HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services key on host [Server name] with error Access is denied. (entry point:…
Best Practices for Taking Tomcat Backup Before Patching
Hi everyone, What is the recommended approach for taking a backup of Tomcat before performing patching? Should the backup be stored on a different server, on the local system, or on a file-sharing system? I would appreciate your insights and any best practices you can share. Thank you in advance!
Running 2 instances of OTDS (different versions) on same Linux VM
We are trying to do a PoC with latest OTDS version, while keeping our exiting older OTDS version in place on same VM. Is it possible to have 2 different version of OTDS installed and running on same Linux VM? Note - We do have a separate directory for new installation and separate instance of Tomcat already setup on the VM.
How to Install an L2 TLS Certificate (keyonRA) on OTDS and OTAC Servers?
We currently have an L2 TLS Certificate (keyonRA) available on our server. However, we need detailed guidance or the standard operating procedure (SOP) to properly install the certificate on the server. Could someone please provide step-by-step instructions or direct us to the relevant documentation for this process? Any…
"{"error":"Error: File could not be found within the upload directory."}"
Hello , I am trying to upload my file from client system to open text. so, first i am trying it in postman where i don't want to go with form-data→file approach because i need to write a code in JSON format in my client portal to upload a file , i am uploading the file content to postman and it is showing the below…
Latest Apache tomcat version for Archive center 23.3
Currently we are using apache version 9.0.91 for OTAC and 10.1.26 for OTDS so i want to know what are the latest supported version we can update on.
NAAF Fingerprint 2FA not establishing
Hello team, We are trying to implement 2FA using NITGEN eNBiosScan-C1 (HFDU08) fingerprint device. We are using NAM 5.0.3 with NAAF 6.4.3 with windows 7 client. The device service is accessed in the user enrollment page of NAAF and the device is working in windows 7 client. We are stuck in a position where the error on…
OpenText Connect Logout successful immediately when I login
I'm trying to look at a ticket on OpenText connect but every time I try to login it instantly redirects me to a screen that says: Logout successful You have successfully logged out. No matter what I try I can't get in and view my ticket.
Security Team reported Vulnerability Remediation in Operations Bridge Manager week ciphers
Hi Team, I am using the Operations Bridge Manager, security team reported RC4 issue you have week ciphers OBM version: 2020.10 —Configuration file—— SSLProtocol -all +TLSv1.2 SSLCipherSuite…
Looking to migrate documents from RDIMS
I have a project to migrate documents from an older OpenText repository to SharePoint. I need a few basic places to begin reading on utilities and methods of exporting to MS Office and PDF files in either a file system or directly to SharePoint On Premises or SharePoint OnLine. I've got years of experience doing…
How to decrypt a 'SIP Package' after it has been exported by executing a 'Rebuild SIP' on a Package
In InfoArchive it is possible to perform a 'Rebuild SIP' on a 'Package', either via the UI or via an API call. However, when the 'Package' has been encrypted in InfoArchive, this results in a 'SIP Package' being encrypted as well. Because of this, it is not possible to ingest the 'SIP Package' in a new InfoArchive…
Generic templates
Are there any resources for Gupta Report Builder QRP report templates?
Team developer 7.3 - PL/SQL Error in Windows 11
Hi I have an application that calls a PL/SQL stored procedure in 2 locations in the same program. The executable works perfectly in Windows 10 with the same data set. However the TD throws an exception SQL Error: PL/SQL array vs.scalar mismatch, parameter #1. Halt application? Yes No in Windows 11 in the second instance…
How to copy the screenshot from Hummingbird Host explorer and paste into MS Word ?
Hi Team, Good day. I am using Host explorer version 15.0.7 and creating a VBA Macro to take the Mainframe screenshot and paste it in MSWord Document. As I am a newbie to this VBA Macro, sorry if my question is so lame. I have overall idea to achieve this either by issuing print screen key or copy/paste screen in clipboard…
Troubleshooting OpenText Search Issues - Emmanuel Katto
Hello everyone, My name is Emmanuel Katto. I am experiencing issues with search functionality in OpenText, where some documents do not appear in search results. What troubleshooting steps can I take to resolve this problem? Thanks in advance for your help. Best, Emmanuel Katto
Save xml input to a file from service request input connector
How do i use a filter chain on a service request input connector in commuications builder to save the input as a xml file? https://webapp.opentext.com/piroot/ccmprj/v210300/ccmprj-cgd/en/html/jsfilter.htm
Help Needed with Integration Issues in OpenText
Hi everyone, I’m facing integration issues with OpenText Intelligent Viewing and Content Server. Despite following the setup instructions, I'm running into authentication and authorization problems. Here’s what I’ve tried so far: Checked user permissions and roles. Confirmed the service account setup. Reviewed…