Unable to open Documents in Webtop 16.7.8

Ram_Kishan_Maitry · 2023-08-10T06:40:28+00:00

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Hi Team,

While opening the documents getting below errors:

2023-08-09 16:05:48,925 [Thread-0] INFO com.documentum.wdk.extnnative.WDKExtnNative - Archive is: ucfinit.jar
2023-08-09 16:05:48,925 [Thread-0] INFO com.documentum.wdk.extnnative.WDKExtnNative - Applet class is: com.documentum.wdk.extnnative.handlers.UCFInitJar
2023-08-09 16:05:50,132 [Thread-0] ERROR com.documentum.wdk.extnnative.WDKExtnNative - Exception occurred:
java.lang.RuntimeException: C:\Users\525028\Documentum\ucf\INPCTMF10305\shared\bin\21.4.0000.0129\UCFWin64JNI.dll: Can't find dependent libraries; java.lang.UnsatisfiedLinkError
at com.documentum.ucf.client.util.impl.UCFWinJNI.getInstance(UCFWinJNI.java:39) ~[wdkextnnative.jar:?]
at com.documentum.ucf.client.install.installer.registry.impl.RegistryFactory.<init>(RegistryFactory.java:17) ~[wdkextnnative.jar:?]

Kindly suggest.

Documentum : 21.4

Webtop : 16.7.8

Native Setup is installed and JDK is Redhat-Open-JDK11.

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Comments

gvicari

Hi @Ram_Kishan_Maitry, we are submitting this to the team and will get back to you as soon as possible.

Karen Weir

Hi there. I have moved your post to our Documentum community area so you have the best experts to review. I also searched the My Support Knowledge Base, but have not found a suitable article to suggest. Have you also opened a case to work with a support representative?

Ovidiu Moldovan

Hello,

@Ram_Kishan_Maitry did you find the solution for this issue?

Thank you.