The underlying connection was closed: An unexpected error occurred on a send.

polani
polani
in Core Messaging #1

I consistently encounter the error message 'The underlying connection was closed: An unexpected error occurred on a send.' Despite having all our firewalls open for 'https://messaging.easylink.com/', the issue persists. I am seeking your team's assistance in identifying the root cause.

Comments

  • Prabhakr_2018
    Prabhakr_2018 E Member
    #2

    Please raise a support request with needed information

    Prabhakaran R
    OpenText

  • polani
    polani
    #3

    i am attaching the log, somebody please provide the information why it is giving this error

    TIFAX_2024-03-14.log

  • Prabhakr_2018
    Prabhakr_2018 E Member
    #4

    The error is thrown at application side which is using our SOAP APIs. The full end point is -https://messaging.easylink.com/soap/sync. Please raise a ticket to support team with the API side logs to analyze further

    Prabhakaran R
    OpenText

  • William James
    William James
    #5

    The underlying connection was closed: An unexpected error occurred on a send" typically occurs when there's an issue with the network connection during data transmission. This error can stem from various causes such as server timeouts, network disruptions, or SSL certificate problems. Troubleshooting may involve checking network settings, server configurations, or consulting with network administrators for resolution

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