Control Center tenant connection to remote server error

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Good afternoon,

I need some extra help in order to solve a communication problem of ExStream 16.6.7 Control Center installation.

I have installed Control Center & Communication Builder on my laptop, and I need to connect to my Central installation on a remote server to run these services on my laptop, but when doing so, I get the following error:

Connection or authentication problem when trying to communicate with Management Gateway

What I am trying to achieve, is it possible?

Regards,

Best Answer

  • Petrus Näslund
    edited April 26 #2 Answer ✓
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    Hi,

    Connection like this should work fine, at least we do it all the time at various customers.

    Two things to check:
    1. Does the server or network firewall allow remote access from your laptop on required ports?
    2. Have you installed the server certificate on your laptop (see this support article: https://support.opentext.com/csm?id=kb_article_view&sysparm_article=KB0582339 )

    The user that you enter of course needs to have access to the tenant on the MGW that you want to connect with.

    Good luck!

Answers

  • Nabe_24
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    Ok,

    I have seen that Users from one tenant cannot see or access another tenant’s applications or data.

    So I suppose what I was trying to set up is impossible.

    Thanks

  • Petrus Näslund
    edited April 26 #4 Answer ✓
    Options

    Hi,

    Connection like this should work fine, at least we do it all the time at various customers.

    Two things to check:
    1. Does the server or network firewall allow remote access from your laptop on required ports?
    2. Have you installed the server certificate on your laptop (see this support article: https://support.opentext.com/csm?id=kb_article_view&sysparm_article=KB0582339 )

    The user that you enter of course needs to have access to the tenant on the MGW that you want to connect with.

    Good luck!