Control Center tenant connection to remote server error

Nabe_24 · 2024-04-25T16:03:59+00:00

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Good afternoon,

I need some extra help in order to solve a communication problem of ExStream 16.6.7 Control Center installation.

I have installed Control Center & Communication Builder on my laptop, and I need to connect to my Central installation on a remote server to run these services on my laptop, but when doing so, I get the following error:

Connection or authentication problem when trying to communicate with Management Gateway

What I am trying to achieve, is it possible?

Regards,

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Petrus Näslund

Hi,

Connection like this should work fine, at least we do it all the time at various customers.

Two things to check:
1. Does the server or network firewall allow remote access from your laptop on required ports?
2. Have you installed the server certificate on your laptop (see this support article: https://support.opentext.com/csm?id=kb_article_view&sysparm_article=KB0582339 )

The user that you enter of course needs to have access to the tenant on the MGW that you want to connect with.

Good luck!

Nabe_24

Thanks for your response.

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Nabe_24

Ok,

I have seen that Users from one tenant cannot see or access another tenant’s applications or data.

So I suppose what I was trying to set up is impossible.

Thanks

Petrus Näslund

Hi,

The user that you enter of course needs to have access to the tenant on the MGW that you want to connect with.

Good luck!

Nabe_24

Thanks for your response.

rorso

There is a KB article for this:
https://support.opentext.com/csm?sys_kb_id=b51a461e9722ce9034127e400153af7d&id=kb_article_view&sysparm_rank=3&sysparm_tsqueryId=a675fe369354ee50068875de3bba1020

it's usually about not trusting the MGW certificate, because it's the self-signed one. You have to copy over the "bootstrap.cert" from the server (usually in {bootstrap}\config\web and/or C:\Program Files\OpenText\Exstream\16.6\Server\global\security\certificatestore\trusted\authorities\bootstrap.cert) to the local application folder

C:\Program Files\OpenText\Exstream\16.6\Platform\Core\16.6\bin\security\certificatestore\trusted\authorities

Close all apps and restart CC.