Content Server 24.1 RHEL 8 Installation issues

Raj Jawahar

Hello,

I am installing Content Server on RHEL 8. Here are the steps I followed:

1. Installed the Content Server 24.1
2. Installed the Content Server 24.1 Patch
3. Installed the Postgres SQL 15 database on my Windows machine
4. Installed Apache Tomcat 10.1 Application server on RHEL 8 ( same machine where I am installing the content server)
5. I selected PostgreSQL as database during the Content Server installation.
6. After the installation, I added the two context files names otcs.xml and livelinksupport.xml with the following contents:

<Context
path="/otcs"
docBase="/home/user1/contentserver/application/"
debug="0"
swallowOutput="true"
reloadable="false">
<Logger
className="org.apache.catalina.logger.FileLogger"
prefix="otcs"
suffix=".txt"
timestamp="true" />
</Context>

<?xml version="1.0" encoding="utf-8"?>

<Context
cookies="false"
docBase="/home/user01/contentserver/support/"
path="/livelinksupport"
useNaming="false"
workDir="work/Catalina/localhost/cssupport/" />

After starting Content Server and Tomcat, when I try to connect to the CS Administrator page with the following URL:

http://localhost:8080/otcs/cs?func=enterprise.home

I am getting the following error in the browser:

Content Server Error: Problem accessing Enterprise Home page.

Content Server has not been configured yet. See your system administrator

Request ID: 332cd10a-35a4-43d7-8193-d1720f21f0b3

In the thread logs, I see the following errors:

5/06/2024 19:58:39 INFO [core] OScript thread startup begins ...
05/06/2024 19:58:39 INFO going to create the default connect for the thread.
05/06/2024 19:58:39 ERROR CAPIGetDefaultDBInfo() error: Failed to read database connection from preference file (DB info not available.)
05/06/2024 19:58:40 INFO KIntl::Initialize - default Locale Suffix: _en_US
05/06/2024 19:58:40 INFO KIntl::SysInitialize - Setting IntlStrings to TRUE
05/06/2024 19:58:40 INFO KIntl::SysInitialize - Setting MultiByte to TRUE
05/06/2024 19:58:40 INFO KIntl::SysInitialize - Encoding set to UTF-8
05/06/2024 19:58:40 ERROR CAPIGetDefaultDBInfo() error: Failed to read database connection from preference file (DB info not available.)

My understanding is that I need to create a database from the browser after login to the CS administrator. Any help is appreciated. Thank you.

Karen Weir

@Raj Jawahar , this question is better suited for our My Support Community available at https://support.opentext.com/community